Customer Ratings & Reviews

Love the service I receive when I need help from Geek squad

With today’s quality in electronics, you need an extended warranty plan. I’ve had to use it a while back on another product and the Geek Squad rep came to my house to address and repair the issue. It’s cheap insurance worth having.

haven't had to use it but have close friends that have thats why i purchased based on there experiences

glad to have it in case it is needed- i hope I don't but it takes the worry out in case something happens

If you’re going to get something expensive buy the protection plan it’s worth it. You may never use it but then you never know what can happen. If lighting strikes and your tv is on and it blows something out you’ll know you’ll be covered.

Always get to geek squad plan when I buy something at Best Buy. They always come through when I need them.

Don't think about but it just buy it. Worth the price

it’s ok i don’t understand it. you can only use it if you bought it in the store

Tv colors are great,like the fact that when ibluetooth headphones they connect immediately

The geek squad protection plan is a good purchase to cover and problem which could occur. Without it, the cost of repair or replacement could cost more than the protection plan.

Although we probably didn’t need this, we purchased it so we have confidence if we had any issues in the future. Always good to have the geek squad available when you need them.

Best buy warranty are cost effective and straight forward. When purchasing an OLED tv, the warranty cover screen burn, which I consider essential coverage for an OLED tv

I absolutely love the Geek Squad. Anytime I call with any questions (no matter how simple, hard or ridiculous) they find the best answers and give the best advice. The reason I insist on purchasing all of my electronics at best buy is solely due to the Geek Squad.

Worth the Warranty! I invest in purchasing warranties just to have the ease of not worrying should anything happen to any of my products

Great tv good picture really pleased will definitely be back great place to buy from

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

They really help to save my laptop the glass was broke . They repaired in a timely manner

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

Purchased this Geek Squad protection plan to hedge my investment into our new Sony flat screen TV. Hopefully, I may never have to use it but if I do, I am confident that Best Buy will fix the problem quickly and without any hassles.

Don't know haven't had to use it. Thats a good thing