Customer Ratings & Reviews

this is the third year in a row that I've belonged to the GS service. so easy when computer idiot here cannot get something to go right or just to even have a tune-up done every couple of months. does require you to be semi-present at computer to talk with your live agent, but worth it.

Great type of...peace of mind. Hope i dont regret my decision.

My security. I’m 85 & don’t want to investigate for problems myself.

I have had to file claims over the last few years and Geek Squad has never disappointed. Whether it was replacing a TV remote or a cell phone screen, they got me back up and running in a reasonable amount of time. I buy Geek Squad protection for most of my big Best Buy purchases

Always always always get the protection plan! It has saved me twice when my tvs went down. I got a new tv each time with zero hassle.

Purchased for my new $2k Samsung TV after my old TV died after three years. I've only heard good things about this service so i feel it is well worth having that comfort of protection

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

Never not get it. got it many times cause its a must have

Picture and colors are good. Great for gaming in a bedroom.

The agents helped me load my tv to my vehicle very positive

I always purchase the Geek Squad Protection. I travel a lot and have needed the protection. Best Buy has always been there no matter where I am in the country. My product was always fixed or replaced without any problems.

Agent was very attractive to my needs and everything was handled in a prompt and professional manner.

They’re very helpful. If I ever have a problem I love going to the geek squad. They have never given me issues

I always purchase a geek squad protection plan but I hate the exaggerated price, specially on protection plans for video game consoles, laptops, TVs and other expensive products, please lower the price and a lot!

I’ve had the geek squad before it’s a great plan. Anything over $25 I usually put a plan on. You never know I’m gonna happen and they’re always good when you need something.

The tv has a great picture. It was easy to set up. It is still working very well. Sturdy construction.

Went above and beyond to help me. I really appreciate their service.

I have this tv for 2 years without an issue. Easy to and learn. I LOVE SAMSUNG.

The computer I bought from Best Buy never gave me any problems. Despite the fact that I did not use policy, the geek squad answered some questions I had and were very helpful. I had a great peace of mind knowing that I had protection if needed.

I love the protection plans they offer they are the best that’s why I always get one on anything they let me it’s worth the money and it’s so fast if you ever need to use it