Customer Ratings & Reviews

No problem with service. Haul away old tv. Drivers were f3.

I hope I don't have to use the 5 year protection, but it's worth it for my new 77" tv

The agents helped me with picking the best tv mount for my needs.

Worth every penny to extend my warranty 2 more years and to get Geek Squad home service to fix and repair my new TV. I have had back surgery recently and am older. I needed a Geek Squad warranty to have the luxury of home service vs me having to load up my TV and taking it to a repair shop.

Geek Squad not able to help as product still under manufacturer warranty, but transfered me directly to samsung to get replacement

Purchase protections plans selectively. When I've had an issue replacement easy.

so far the best tv ever, the best beautiful picture I've seen in a television and the 55 inch is a great size.

This is one of the best tv's I have ever bought, Samsung is by far superior to any other Tv brand in the market and purchasing from Best Buy? everything will always go right. Don't forget to use Geek Squad!

The Geek squad team is very thorough and patient when explaining and deciphering whatever problem you may have. In my case, it was my old tv. They got a team to come take a look at my problem in less then a week (during COVID-19) and were very sanitary and took necessary precautions while in my home. They wasted no time and corrected the problem very quickly. They were in and out in 10 minutes (I mean it) Bravo, y’all are bomb. Get an insurance plan guys, because it didn’t cost me a thing (or a deductible) and they’re smart and fast. Do it.

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

I bought this because the price was so good, and I have had Geek Squad protection plans before. Have not had to use it yet, but its there just in case.

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.

Reliable warranty that covers issues no questions asked.

This extended warranty makes me feel safer than my last extended warranty from my auto dealership

We have very destructive cats in the house, so it's probably a good investment to have a coverage.

Perfect Dorm Room Size Smart Television! Purcahsed for a new college goer and its loved. Geek Squad hasnt had to be used yet but its always great to have extra protection. Purchased because its better go be safe than sorry.

Can’t really say much but I do know they honor their service and they do get things fixed. If they don’t they will replace a new item so I can say the service is.

Would not purchase a new higher cost electronic without the extended warranty! Our last Samsung TV went out 30 days before our previous extended warranty ran out. Old set was replaced with a new one at no charge.

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.