Customer Ratings & Reviews

I purchased this warranty with my tv. It gives me a extra assurance that I'm covered.

I have not had to use my warranty yet. But knowing that I have this keeps me at ease.

Our less-than-one-year-old TV had a problem and it took them nearly two months to diagnose the problem and eventually have to replace it. Every time I made an appointment, there was about ten days wait and they sent a bad mother board to replace the old one and had to wait another ten days and so on. I was told by the technician that I could keep my original Geek Squad Protection and when I went to the store to get a replacement, I was told that the Protection will be cancelled and I had to buy it if I want to have Geek Squad Protection again. There was no such an explanation when I purchased the original TV. I was not all impressed! They could have organized this a lot better in my opinion! I still recommend to purchase some protection when it comes to TV, but be prepared to wait a long time to solve your issues.

I talked to geek squad to ask them questions and they knew everything by heart. Love it

Pay for it and never need it so they make free money

Would absolutely recommend to those not technically knowledgeable on advancing technology.

Laptop broke and needed a new motherboard. Since it was under warranty, I was able to take to a Best Buy where it was purchased to have the Geek Squad repair. Bad part is they can’t fix them at the store, need to send out for the repairs. Good part, didn’t take too long and I had it back within a week.

We purchased this after an associate told us it would cover any issues with the TV. He lied to make a commission. Thought this was good for 2 years, but 5 months after we purchased, we took the TV in for service because it did not work. Right away service was horrible. He would not fix nor do anything about the problem. We were wasting his time. I asked about having the TV replaced, that was a no. We explained what we were told, he did not care. No manager or corrective issue was taken. We asked about recycling and he wanted additional money for that. Of course the group of employees at the door did not seem to care that were were walking out with a TV in our hand. It must be normal there. Very poor service all around. Not happy that we wasted money on a TV and service that we could not get. I would not recommend that and I would HIGHLY recommend Best Buy training their associates to tell the truth and have a better Customer Service experience.

The geek squad has always been good to me. I am glad I purchased this as a back up.

I would not buy a product without warrenty. The best thing when you need assistances.

So far I have not had to use the Geek Squad. I have heard some good things though.

I haven't had to use this service yet as I have not had any issues with my order

If I'm going to buy quality electronics then I want to be covered. Just in case.

Its a nice safety net if something goes wrong They will fix it or replace it with a new tv

Have not needed Geek Services as of yet. So far so good.

The service provided worked well. Glad I purchased to protect my computers.

Haven't needed to use them yet, but it's nice that they're available when/if needed.

Still not sure Geek Squad is really worth it from a value standpoint, you are really just buying peace of mind.

The title reads, “Big Surprise, I’ll make you regret ever buying a brand you trust!” So i wanted to by another Toshiba Regza to replace the one I bought back in 2006. I have to say I love that TV and it still works perfectly! The picture is absolutely clear and the TV has not one issue. So my thought was get a newer one and I’ll have a newer one to entertain me for another 15 years. Where did I go wrong? I did buy it open box, and It was great until.. I happened to be watching Amazon Prime TV, and the screen went black. I thought i turned it off, but the audio was still on. So I actually had to turn the tv off and when it came back on I had to navigate back to Amazon and resume playback. This is ok if happening only once, but the tv now will cut the screen to black at the most nefarious of times! Such moments at random and frequent intervals eventually made me nutz!!! So after a week of such sadistic pleasure, I decided it is time to call Amazon. they told me to call best buy, I’m doing that now. to be continued….

We got this in case the tv breaks we hope it doesn't