Customer Ratings & Reviews

Protect your investment worth to buy a warranty 1/10 of the price of your item

We have not got issues to utilize Geek squad for this product yet.

Let's hope I don't have to use this...but if I do then I will be happy I got it!

Gotta love Geek Squad, they make a painful process a lot more bearable.

great to have never had to use yet. so I cannot really review it yet

cant go wrong with a warranty from geek squad. they know what they are doing.

Apparently I purchased this with a TV, but it does not show on my account that I actually have this protection- so, I am a little confused there. Thankfully, in the year I have had the TV I have not had any issues that would necessitate the use of it.

Hope i never have to use it. But if i do im glad i bought it. Great price

To be honest i was a little dissapointment when i call the insurance for a complain about the tv i buy but they just work in the state even when they are in mexico. I just realize that they cant take care of me if im not in the state

Idk I'm just writing a review for points, but hey free money right

Worst service experience I’ve ever had. They were difficult to contact to arrange for service on a new TV, 2 calls and 30 minutes of wait time to arrange appointment two weeks out. On day of appointment, they were no show, and I had to call them, again suffering 40 minutes waiting on 3 calls, to learn that they had gone to the wrong address, and were sending a tech late. Tech diagnosed new TV needed a new motherboard, that they would order, and contact me to install once in. A week later I got a text that they would show up a week later, (I was not given a choice of date or time, nor any way to reschedule this appointment). On day of appointment, tech was no show again, and I spent over an hour on 3 calls to have them tell me again that the tech went to the same wrong address again, and that the tech wouldn’t talk to me because he did not even have the part! I’m now told that the will special order the part and come out again in a week. All this time the new TV has been basically unusable. I’m sorry but I can’t say anything good about the Geek Squad service, except that one supervisor tech has been nice enough to be honest about the tech not having the part, and getting involved to “special order”, (guess they couldn’t do that the first time?). They have been a massive FAIL, and I would NOT recommend them.

I bought my TV and I wanted to make sure I will have it for at least 2 years.

It's good to know my tv will be covered for 2 years at a reasonable cost

Protecting TV which isn’t going to have problems during the term. Come on Best Buy - make the term on these plans at least 5 years without raising the price!

I know Geek protection is very important to fully take care of my new tv.

I'm glade to have a warranty and they over good plans through their warranty

I always purchase protection plans but I was upset recently when I had to returning a tv to get it fixed. When it was going to be sent a third time I asked to speak to a manager to replace my tv in store. I Should not have to wait a third time for the tv to be fixed especially since this was a gift for my mom

I am glad Best Buy offers this for peace of mind on large purchases.

Hope I don't need to use this,but nice to know I have if something goes wrong

Haven't had to use it but I had a bad experience in new Braunfels with a TV I bought that was defective. So I bought this as insurance in San Marco's against the bad experience I had in new Braunfels. I will never enter that store again