Customer Ratings & Reviews

Reasonably priced insurance against surge/lightning damage.

Everything Ive Dealt with Best Buy Offered was Gold thus far.

PURCHASED A TV END IF APRIL. RETURNED FROM A VACATION MID MAY AND IT LOOKED AS IF THE TV SHATTERED ON THE INSIDE. TOOK THE ITEM TO THE HARRISONBURG VA LOCATION AND THE "GENTLEMAN" AT THE GEEK SQUAD DESK WAS RIDICULOUSLY CONDESCENDING AND RUDE. I TOLD HIM THAT MY SON TURNED IT ON WHEN HE RETURNED FROM VACATION ANS IT LOOKED AS IF IT WAS SHATTERED ON THE INSIDE. HE SAOD SHATTERED SCREENS ARE NOT COVERED AND LOOKED BACK DOWN AT HIS PHONE. I ASKED WHAT COULD BE DONE TO REPLACE IT WOTH THE GEEK SQUAD 5 YEAR WARRANTY... HIS REPLY WAS... YOU COULD RECYCLE IT AND GAVE A HALF SMUG SMILE. WHAT IS THE POINT OF GEEK SQUAD IF THEY ACT LIKE GARBAGE. CUSTOMER LOST.

Haven't had to use this yet but I feel it is good to have

Would I get the plan again next time, I am not sure. While it is great to have that insurance, we have gone over a year without an issue and wonder if we spent the money for nothing. It is not a knock on the plan itself, as we just got a great product

Very good warranty from Geek squad and fast services.

Normally i love geek squad protection but they really let me down this time just purchased a Samsung s90d oled for 2300 plus 500 for geek squad so 2900 and it was the best tv iv ever had for 1 month then completely shut off on me and broke best buy refuses to honor the protection planed i purchased because they want me to go through Samsung first and use thier warranty thats ganna take 2 weeks for e tech to show up so i have no tv for 2 weeks and have to hope he can fix it and i asked can i just bring in my tv to best buy and they refuse to help at all even when i purchased a 500 dollar protection plan

THIS WOULD BE AN EXCELLENT VALUE IF IT COVERED ALL THE PRODUCTS THAT YOU PURCHASED FROM BEST BUY SAY WITHIN A YEARS TIME OF EACH OTHER. BUT YOU HAVE TO GET IT ON EACH ITEM, NOT SO GOOD

Gotta have it just incase something happens. Great option

Has been helpful in dealing with this new computer

Can't be too careful. Hope I don't have to use this lol

Can always count on geek squad to support your products.

Perfect for me in my work room. Watch this all the time.

I purchased a two-year protection plan to cover my 58 inch Sharp Roku TV. The screen went black on the tv, I placed an order for repair on a Wednesday and they scheduled a repair for Friday of the same week. It is now Wednesday of the next week and my tv is still broken. NO ONE from Best Buy or the third party vendor has reached out to me I have to call them every day to get updates which give me little to no hope that my tv will ever get repaired. I feel like I'm being jerked around! What good is a protection plan when it takes forever to get service. I never thought I would write a review like this. Buyer Beware.....think twice before saying YES to the additional protection. It's just an additional headache!!!

I haven't had to use Geek Squad yet and hopefully I won't need to.

Good warranty program. Friendly customer service support.

Love the tv but the remote is for a four year old.

My equipment works fin and still haven't used them

Good to have stuff does brake And easy to work with

Can't truly rate this since I haven't had to use it but the price was reasonable. My last 2 TV's (different brand) the sound went out within 2 years so, I wanted the protection.