Customer Ratings & Reviews

I price checked and this was a good value for the money

They won't schedule an appointment without the serial number off the back of the TV. That's a little hard for my 81 yo mother to accomplish.

The computer worked fine and several months into having it… it started to work really slow… mind you I don’t be on the computer much as I use my phone most of the time.. the sound even went out, so I’m not really happy with this item

A protection plan that means absolutely nothing for the replacement appliance when something goes wrong. Apparently you need to proactively tell Geek Squad that the protection plan needs to be extended to the new replacement appliance with the serial number, otherwise, they will tell you that you are SOL if something goes wrong with the replacement even if you are well within the protection plan duration. DISHONEST business practices preying on customers.

I appreciate having this in case of any accidents.

Prompt in fixing my computer. I gave everything I had including accessories but did not receive back. Had to talk to upper management to get my battery plug replaced.

Average not yet used but not sure would be helpful

75" VIZIO installation in living room. Tech did ok but the mount was not installed level. Then, had a tech come out a few months later to calibrate the TV. Made the picture look a little better.

I think the protection plan is good but depends on the item that's under the warranty I've had a couple of issues about getting stuff covered that should have been or being told I got one thing on my warranty and then not having it when I go to use it

Wait until your warranty period is just about up to purchase this item as it runs along side the warranty and not after it.

So far, I haven't had to use this service, but when I do I hope it covers what BestBuy offered. The price is rather affordable if you are making payments, but like I said it depends if you use the service or not. (there may be a new review if something goes wrong)

GOOD VALUE FOR THE MORE EXPENSIVE ELECTRONIC PURCHASES

Complaint Regarding Order Cancellation and Delivery Handling

Waste of time and money! instead of exchanging my tv they would rather send a tech multiple times and the problem is not fixed. I spent hour and a half waiting on the phone to go in a circle then hung up on only to wait another hour to talk to someone to tell me they have to send out someone againthen my phone died !no one called back even after saying give me your number in case we get disconnected. A real geek wouldn’t leave you hanging and they have actual knowledge.

The tv is okay buy having issues with wireless connection even though excellent connection for the internet and correct password entered

My tv started showing garbage on the screen and I noticed a black spot on the bottom left corner seemed like something got burned inside and came out. I tried to claim manufacturer warranty from HISENSE but they are saying it is physical damage. There could be physical damage but that happened from inside the TV not outside impact. Never buying anything from Hisense or getting Geeksquad again. Worst experience. Geeksquad is also not covering the warranty because they are saying it is still under manufacturer warranty.

have not use it but always good to have just in case

Nothing could be fixed,becaues of the employees at Best But the day I purchased this TV- I had 14 days to pick it up. I when the first day, early evening. It wouldn't fit in my car. I tried to leave it to pick up another day. They said I couldn't. Then I asked to return it, and rebuy it, but that I would lose money. I had to stand outside and carry the huge TV "Open box with no Box) alone with no ride. In which carrying it to my car with no help the screen cracked. So I have never seen anything on it.

I am not happy with my tv purchase and tv warranty

This service is trash. Geek squad doesnt cover everything they say they do. If you buy the protection you have to go through the manufacture first and then geek squad gets involved . When you try tk get a hold of them they have you om hold for hours. My tv has a lrgit burned mark on it and they said ot was physical damage when it clearly shows the burned mark on my TV so they couldn’t fix anything. They jusy told me i bascially gey my money back for whatever i have left on my plan for the protection. This really isnt worth anything. Never getting geek squad again. USELESS