Customer Ratings & Reviews

This service is trash. Geek squad doesnt cover everything they say they do. If you buy the protection you have to go through the manufacture first and then geek squad gets involved . When you try tk get a hold of them they have you om hold for hours. My tv has a lrgit burned mark on it and they said ot was physical damage when it clearly shows the burned mark on my TV so they couldn’t fix anything. They jusy told me i bascially gey my money back for whatever i have left on my plan for the protection. This really isnt worth anything. Never getting geek squad again. USELESS

i haven't really use it but i guess is good to have

I purchased this protection, have not used it yet. I have had several Geek Squad installation issues so am not feeling confident about this protection. Time will tell. I am hopeful.

We purchased a 5 yr warranty with our LG TV. Last July Geek Squad replaced the motherboard and other components. After several months, the same issue cam up. We called early February, got rescheduled a half dozen times for service (COVID), but they would push out appointment without ever contacting me. They finally arrived yesterday. They replaced all of the same components. Later that day, Black screen when attempting to go to settings, limited function with remote. Additionally, the tech left it in factory mode which only a service tech can remove (not as easy as a setting on tv). The tech told me to contact her directly, but she has not responded to ANY of my contact. What an absolute FRUSTRATING experience. They are incapable of repairing my television and are absolutely unwilling to replace my tv.

Love this television will definitely buy again but over time im starting to see black blemishes I the background and also when the tv is off.

WARRIOR 4-1/2 In. X 1/16 In. X 7/8 In. Metal Cut-Off Wheel 10 Pk. (4,880) Write a Review Slice through steel, stainless steel and other ferrous alloys with these metal cut-off wheels

I need more information on this protection plan. Is there a document that I can put in my file? I purchased it but was given no information on how to contact anyone if there is a problem.

Price is high, but for 2 years I guess it’s good. I cannot take a picture of a warranty.

Okay, so I bought the extended warranty. My experience with extended warranties has been mixed. It usually dies after the warranty ends or they make it difficult to use. So 3 stars until I use it and they are either excellent or horrible.

Bought the same model TV from the store as a Christmas gift during Black Friday and found it was damaged after opening the box later and out of the return window, so I bit the bullet and bought this with the replacement TV.

Haven’t used this so I have no way to review this. Kind of ridiculous asking me for a review. I have nothing else to add here but it’s demanding 50 characters. So I’ll keep writing nothing.

bought this deal for my teen's room. plays all day

Jury is still out on this service. I was told it would add 2 years to the mfg warranty, but not sure about that.

Returned the tv. My brother wasnt happy with the c350 series tv. He wants the m550 series with the built in hands free alexa.

so glad that I purchased this warranty 4 security.

Bought TV with geeksquad protection. TV developed some issues that the screen became so dim that even with the room lights off, you cannot see the content on the screen. Called geek squad, and someone was sent to check the TV, a repair was ordered but 2 months after, nothing was done. I reached out, and for two consecutive days of calling, i was being transferred from one person to another person with each providing conflicting information. One said replacement has been ordered, the other said it cannot be replaced. For an item paid for, and 5year protection plan. Geeksquad Service is a disaster, I spent money to purchase it and energy to get the service, and psycological stress for being fed conflicting information by Geeksquad team members.

Geek squad is a complete joke and a huge waste of money and time. They used to be good. My 12-year-old kid can outsmart them. Don't waste your money, find a kid to help. The kid is smarter and easier to find.

Have not had to use it yet so I cannot tell for sure how this will work out, if you know what I mean. But if the tv breaks down than I will be using it.

The charge shows on my sales slip but no paperwork showing what is covered and other info. I thought it might arrive later in the mail - no such luck. What did I buy?????

Smart features suck slow connection even when hard wired