Customer Ratings & Reviews

Only supports hardware issues. Useless when I encountered software problems caused by ASUS. There is no reason Geek Squad would need additional charges for software problems outside of a money grab.

If I had purchased this with my 1st tv, I wouldn't have had to fight with the manufacturer for a refund when my TCL went out after 3 months. Haven't had to use this one yet, and hopefully I won't. That's why the 3 star rating

It’s decency fair I suppose. It’s just a gift they give you for spending over a certain limit.

Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

[Employee of bestbuy] Nice Nice nice nice nice nice nice nice nice nice Nice Nice nice nice nice nice nice nice nice nice

Great to have if your tv goes out at four years like one of our old one did...but if you somehow damage your tv getting it back to the store after it goes out then it voids your warranty. This warranty does NOT cover damage. Be careful.

It was a bit pricey, compared to other virus and software protaction.

You're better safe than sorry might as well have it if something goes wrong

I haven’t use this yet but I thought this was for putting up the tv and rep from Geek said no it’s for if something happens to the tv GOD forbid.

Other than it glitching sometimes it was worth it. Although it stopped working after two years.!

Geek Squad protection is not really worth it on small appliances such as Televisions. A 2 year protection plan starts right away during the manufacturer warranty period, so if your device breaks down in the first year then you need to contact the manufacturer but that 1st manufacturer warranty period counts towards your 2 year plan leaving your with 1 year left for Geek Squad. Other stores don't count the 1st year against you and help you with your appliances or devices if you purchased within a month or so. I purchased my television 2 weeks ago and it is no longer eligible for return and now I have to deal with the manufacturer which is only available on weekdays

Not sure haven't had to use it yet. Hopefully it will be worse the purchase.

Going on 4 weeks trying to get a new remote for my barely 3 month old 55" tv, because the first person i spoke to apparently did not finish putting in my claim and when i called back 2-3 weeks later they did not have it available. Its been a great time. Definitely more displeased with the product itself than i am with the service, however.

The 2 year plan is ok just wish that best buy would cover both years themselves instead of the first year I have to deal with the manufacturer of the tv what is paying for 2 year warranty it doesn't make sense

Already purchased G-squad protection plan, now they want $149 to have a service tech come out and look at problem. I’m disabled, but they want me to take it in, instead of the option of mailing it in for repair? I would not recommend geek squad or Best Buy’s protection plans at all. It’s better to purchase a separate plan with other insurance or protection plans from other providers! it made me sick to my stomach that I paid this much for protection plans on multiple items only to find out that when it collect more money and don’t have an option for a male in repair for someone that’s disabled?? They’re not thinking about anything except their bottom line, certainly not considering their loyal customers! Will file a complaint!!

I bought this plan because the sales person told me it co era accidental dams he, I figured why not because I was buying a new tv and with kids to be on the safe side well let’s say I’m paying for a tv and the accidental coverage that won’t fix it....

I was mislead. The rep who sold me this told me the protection covered accidental damage. Since I have 3 kids, this seemed like an easy choice.Unfortunately, I found out today that isn't the case. One of my kids lightly hit my screen. It cracked. Best Buy customer service and Geek Squad were of no help. The so called "protection plan" covers pretty much what the 1 year warranty cover covers. And then when you ask for a refund on the extended "protection" they give you a pro-rated refund because even though your tv is covered under the manufacturer warrent for a year , your " extended protection" begins the day you bought the tv. We spent a lot of money at best buy. I guess to them, we are just a drop in the bucket though. Nobody could make this right.

It’s always nice to have extra protection for your electronic devices so I purchased this extended warranty from Best Buy haven’t had to use it yet hopefully they will back up their products if something goes wrong.

Recommended for fragile purchaces. Especially if it's expensive. The idea is that you're not expecting the product to break, you're putting down a bit extra so that if it does, you don't spend a lot more to replace it.