Customer Ratings & Reviews

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy

Never buy anything with Geek Squad protection. It is a huge rip off. I called them and they said I can’t return the garbage tv, even though it’s still under warranty. I have to go through Sony. The agent was rude and insisted on repeating himself over and over and refused to transfer me to a supervisor so I could complain. I have a terrible impression of Best Buy now.

They are understaffed, which means support isn't awesome. The field guys are good, but try calling, it's always a treat.

I did not return the tv or the protection plan. I spent over an hour on hold and talking to two different Geek Squad reps trying to correct this. I have no idea who submitted the transaction, but no one at Best Buy is interested. The last Geek squad rep lied to me saying he had re-established the protection plan. Even gave me a phony reference number and told me I would receive an email in 4 days. The email never came and the protection plan is still invalid. The individual I spoke with at the Pueblo Co store said the Geek Squad rep gave me incorrect info just to get me off the phone.

It is always smart to have the protection plan however this one maxes out at 160 dollars or so. If it brakes you send the TV in to have it worked on and they send it back or issue you store credit.

Not really impressed with geek squad. Best Buy always give you this promise (been told many times) that if it breaks, under warranty, they will replace it. Never that easy. Has never happened yet in all the warranties I've had from Geek Squad. They repaired by Chromebook only to have it have the same issues a month later. I figured it wasn't worth bringing in again.

Very professional, friendly, good workers, overall good humans

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us

Had some issues with my computer but the process was long

Although it was great to not have ro pay for the fixing of my TV, and the service men were quick, the shipment of the replacement parts took over a week, and then we had to wait for an appt once it was shipped.

they do not honor the geek squad protection, the customer service reps are overseas incompetents, that don't know what they are talking about.im shocked they havent gone out of business , they dsold me a roku tv that turns off and on when im using my air conditioner remote , the tv resets constantly for no reason . the foot stand risers just cracked and my tv fell now i have scratches on my tv .i will never by a roku or none american made tv .

I only bought this to protect my investment. I have never had to use My geek squad protection so I cant share my full experience.

The picture is great. The only problem is the remote. If your not three feet away or closer then it is a struggle for the TV to read your commands. You have to be fairly close for it to change the channel. Otherwise it's great.

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

Haven't had to use it yet but we'll see what happens. Always buy insurance though. It's best thing to do in life.

My expensive $3000 tv got a whole bunch of dead pixels after 3 months of use and despite having paid over $400 for an extended warranty, They will ignore your claim and force you to keep calling them over and over and waste a good chunk of your life for months and you will still get nowhere. They will tell you its up to the manufacturer and the manufacturer (in this case Sony), will deny you.

The process to get a response from the Geek Squad and what really is covered is not clear

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

Received help a couple of times when I came in store. When I used phone help did not receive call back.