Customer Ratings & Reviews

Returned this device, too expensive. Can get same warranty at Costco for a tenth of the price even if bought from bestbuy.

Since we brought the tv for a family member and it was a brand we haven't heard of we got the extra warranty. Hopefully if needed it'll be great.

This service was not used while installing my tv. I dont see the value.

Buying this really depends on personal preference. At checkout make sure you clarify WHICH protection for your product you want.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Worth it. They delivered the new product free of charge.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

Geek is just what it is, what good is it if you have to always bring something in for them to give you any knowledge to how to solve the problem, might as well call a friend.

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

This T.V looks great but is extremely buggy I exchanged mine for the C1. The C1 is a lot better T.V

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

DO NOT PURCHASE THIS TV. I purchased the 2 year Geek Squad Warranty and the tv died 8 days after the warranty expired. This tv should last more than 2 years and 8 days. How ridiculous!!! I have 2 other LED tv's that are Insignia brand that have been running over 10 years, this was an Insignia Smart TV. Best Buy wants to charge more to come out and look at it than I can buy a new tv for. When I do buy a new tv, I guarantee it will not be an Insignia or purchased from Best Buy. Also, every troubleshooting we tried did not work. The tv is dead.

Our TV wouldn’t turn on after eight months, so Westinghouse refunded the purchase price. We had purchased the 5 year protection plan on the advice of a salesman in the store. We then made the purchase online. When the TV stopped working, Best Buy would not refund our entire purchase price for the plan, but would prorate it. How is this fair when we never used it and it didn’t take effect until the TV was over a year old? Worst custom service ever. Long hold times to speak to someone then reasonable requests and customer satisfaction not met.

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

Still have to pay for some repairs depending on the issue. Not really sure what the geek squad protection covers.

I added the 2 year plan. Unfortunately my little kid broken the screen and did have the additional protection for damage. If you have little kids buy the additional protection

Good plan but it doesn't cover anything if the screen gets cracked