Customer Ratings & Reviews

Hear it covers burn in pictures so that's why i bought it. But expensive

Never utilized Geek Squad so I don’t find there to be an advantage to paying for it.

Every time I go in I end up having to upgrade, or replace what I took in. Always a problem that ends up costing more money.

Have not had an occasion to use this service yet. Will advise.

We scheduled install of our two tv wall mounts and the team arrived saying they couldn’t mount the tv due to having metal studs. Would have been nice to have known if they didn’t do specific installs prior to waiting for the scheduled appointment. Had to hire a different team who installed our TVs without any barriers and have had no issues so not sure why team at Best Buy weren’t capable.

Contacted them when I had issue with TV and scheduled appointment which wasnt for a week. The technician didnt show up and instead just called and said he would be ordering all internal parts for my tv and that I would have to call and reschedule an appointment which wasnt going to be for another week. Leaving me at minimum without tv for several weeks. With the price of tv and warranty I feel like customer service should be better and held to a higher standard. Very poor business practice! Extremely disappointed customer!

Unfortunately, 2 years later and we have to get the tv replaced. It started smoking out of nowhere after about 2 years and 3 months from the time of purchase. The tech came and assessed that it was the screen and power supply. It was too expensive to render repairs so they credited us the cost of the tv. Definitely will not buy the same tv again.

I'll have to wait and see on this. I have not made a claim yet or submitted a repair so I'll have to rate it neutral for now.

We explicitly asked for accidental and we assured that this protection plan has it. Come to find out this protection does nto offer accidental, and the worst was to find out that BestBuy doesn't offer any accidental coverage for TVs at all. You are better off purchasing Upsie or from another company.

It's ok so far. I need to get more familiar with this protection plan. I would like to buy more stuff from Best Buy and get the protection plan to see how it benefits me

Bought this due to the TV I was buying was on a black Friday sale. Have yet to use this. The price was worth it though for the peice of mind it gives though.

Problems with the TV since I got it. Tried to return it to manufacturer within 30 days wouldn't do it, now I find it's defective, badhdmi today I've spent over 2 hours on the phone with no resolution. Would not buy Roku or use best buy ever again. It's defective, so theres should no problem. Kept being transferred to different agents why did nothing for me.

Its an ok product ……….. i would recommend to anyone.

They got my order wrong then delivered the wrong tv my serial number on my tv was coming up as 50 inch when it was clearly a 65 inch . So i had 2 call and reoreder

I'm sure this will be of use if I need it but I have no idea what product I have that has 5 year protection on it,,,any way to find out?

Some of the agents know what they are talking about. My experience wasn't great. I needed something done with one of my previous MacBook Pro's and they shipped it away for the part and I didn't have my computer for about 3 weeks. And when I got it back the problem was not resolved.

I had asked if they would help me out with transferring some things and switching things around and were Unable to help me.

Decided to exchange for 3 year for expensive OLED TV so have extra peace of mind and more time if needed.

Would not recommend added protection. My tv stopped working 90 days after purchase. I unhooked it all and brought it in to the store with my kids. After waiting in the long line I was informed they have to schedule a technician to come out and try and repair the tv first. Was informed they would schedule someone and I would hear from them soon. Two weeks ago and zero attempts for contact. I don’t usually buy these and won’t again. Disappointed

I purchased this protection and did not get any benefit from it. My phone was damaged and I still had to pay a deductible in addition to the monthly rate. Not worth it