Customer Ratings & Reviews

Got this for a PS4 and haven’t had to use it yet. I hope I never have to but I wanted some sort of insurance on my PS4

I have not had to use this but it wasn’t crazy expensive so at this point I will rate as 3 stars for cost.

No issues yet, but if something breaks I'll see if the Geek Squad Protection does anything for me.

Purchased extended warranty, price is very low. Hopefully no issues should any problems arise. Good security blanket.

I purchased a 2 year geek squad protection warranty on a tv that I got for my granddaughter. It explained that I would receive an email notice and a written copy in the mail. I received neither. I made a call to Best Buy after a month had gone by. I got passed to three different people each telling me they would connect me with the person who could help me. I got disconnected after the third person. I called back, got passed around two more times and finally got someone who said they would help me. It took him seven minutes to find my order. He said he got it straightened out and that I would get an email copy in three days and a printed copy mailed to my home in a week to ten days. That was three weeks ago and I've received nothing. I'll not buy another protection plan from Best Buy, if I even purchase another product from them. I guess I am just out the cost of the plan.

I have tried to use the Geek Squad a couple of times, and I have been disappointed with their service.

I simply cannot rate the Geek Squad service for our SONY 4K TV because we have not had the need to use this service.

Useless except the one thing i needed it for. Between kids and pets something is bound to hit the screen and of course thats not even an option with payment.

Have a broken tv screen my 2 year old hit with a broom. Now they are saying they don’t cover accidents. But when the WiFi stopped working on the last one they replaced it.

Just in Case. BB offers a great plan and deal to secure the shelf-life of my greatest LG 4K HDTV!

Have not used this service at the present time. But I do plan to once a problem arises.

Something I always got to be sure but never ever had to use it and I am noe thinking from now on it might not be worth it!!!

Not good for Television sets. I never knew and I got one for my tv. The screen broke and it was not covered. Got a return for the unutilized portion

I don't know how to review this as I have not needed it yet. If I use it I will update.

If you buy a 2 year geek squad #Warranty for your TV the two years starts the day of purchase, the coverage doesn’t start until after the 1 year manufacture warranty ends, that means you’re actually only getting one year coverage not 2, the 1 year after the manufacture warranty ends. Rip off!

I purchased this protection for my new fire smart TV. Haven't had to use it yet, so I guess that is a good thing.

The TV doesn't get channels like I was led to believe and it went out within six months. I had to throw away the TV

Always a good idea to get Geek Squad coverage when you buy a TV

Five year plan purchased with the TV. Price was reasonable but will update review if we have to use the policy.

I’m not sure of the Geek squad I’ve never had to use it for this tv. If I ever need to, I will let you know.