Customer Ratings & Reviews

I haven’t had to use it but my Smart TV cost me way too much not to have that reassurance.

I paid for a 2 year service plan. The first year was worthless as I was told I had to deal with the manufacturer. My TV died within the first year and Ihad to fight with the manufacturer to get a replacement. Now the replacement has died. I have been dealing with the manufacturer tech support for the last couple weeks because the replacement was under a year old. Now I am literally days outside my Geek Squad 2 year and the manufacturer says it is a Geek Squad problem and Geek Squad says the warranty is expired because I didn't contact them a couple weeks ago when I contacted the manufacturer.

It is now just about a year and my screen goes black periodically. I have to restart apps, remove apps, turn off the tv.

I used the geek squad for our new vizio TV, which was having a terrible halo effect. I was told just turn down my brightness to where everything looked so dark I couldn't the Halo, or anything else on the TV. I give 2 starts because the geek squad has done well for me in the past, but this was not one of those times

got the warranty i wouldn't normally get it but the tv cost enough to justify it.

My devices have been running perfectly so no need for this yet. The comfort pf knowing i have it is amazing though!

Its nice to know you have coverage however i just found out thati have the exact same coverage already on my insurance...

I don't recommend it Better make sure you have your lawyer take care of that situation Geek squad to me is no good

This coverage sucks not worth it my tv got damaged on the move and they will not replace it .Even though I called geek squad and they said all I had to do was go to store I bought it and it would be replaced but it was a lie . Even though it’s in the contract that if damaged accidental it would be replaced not true .

The young kid was rude and ignorant at the Springfield, PA. Store. I asked him to check the warranty on the tv I brought into the store,he said this is the one when it was not,it was for a tv that they refused to cover saying the screen was cracked when the screen was not. He refunded the warranty coverage for this. He would not listen to me and walked away. No manager available as usual. I left the store instead of fighting. This was not the geeksquad I was dealing with.

We got a new TV and the sales person asked if we wanted to get the geek squad protection on it. We asked if it would cover damages to the TV that happened at home seeing as we have 2 raudy dogs and they bump into things constantly. The sales person said that it would cover that, so we got the plan. Low and behold today we went to get it replaced or at least fixed because the dogs bumped into it and broke the screen and whatever other board is in the TV. However we were told that the plan doesn't cover that kind of damages so we are mad on 2 fronts here. 1, that the sales person lied right to our faces and 2, that they cant do anything to help us. I went and read the terms and conditions to see what they said and we needed a GSP R plan not the standard GSP plan, that was never discussed and if we said that it could possibly be damaged wouldn't we want the plan that would cover/replace the TV. The TV was great, the BS wasn't.

So far it has been a horrible experience. Purchased a 5 year warranty for my 85” television. First phone call waited on hold for 25 minutes…no human ever answered. 2nd phone call waited 31 minutes and finally spoke to someone. First available appointment is 2 weeks away and I have to miss work and sit at home between the hours of “noon and 6pm”. Wow…that’s even worse than the cable company. And if this control board doesn’t fix the issue I’ll have to wait again for another time the Geek Squad is available. Wow!!!

didnt really use it for repairs just to bring me stuff with warrienty

Nice to have this when you need it because anything can happen.

Hoping I don't need to use it but if I do it was low cost and will be with it.

This service I did not get to use as the Pacman machine was returned.

Scam alert!!This has to be the worthless service, product thing whatever is is I’ve ever seen in my life, if people could only see how many bad reviews this have, they’ll never be cheated this way..scam

Average warranty on TV I bought for home nothing exceptional

I purchased this for the tv and thank goodness, have not had to use it yet. But I am sure Best Buy would take care of us.

Haven’t really used this too much but it’s great the one or two times i have used them