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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30845 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1417 Showing 28,321-28,340 of 30,845 reviews
  • Rated 3 out of 5 stars

    Bb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came quick and fast and easy I love Best Buy best deal also

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommended Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's highly recommended to buy yourself a protection plan when buying high end items. Cover your bases. Worth it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Make sure they are clear on what this covers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were made to believe that this covers everything. When the tv we bought this warranty for had a physical accident it didn’t actually cover it when we were told that it covered everything. We now lost out on almost $800 for the tv. It wasn’t covered. They refunded the extended warranty

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It’s a big world out there, and it’s great that you trusted Geek Squad with protecting your TV. We’re fans of binge watching our favorite shows and wouldn’t want to go without a TV for too long, either. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We're glad to hear that you were able to get your protection plan returned.

  • Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have utilized geek squad in the past for a computer I had and they gave some issues last time, hopefully I will have a better experience if I ever have to deal with them again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    waiting to see if will need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted to purchase this , he does not want to deal with TV issues if they arise. fair price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't yet had to use it but is worth the money incase of anything is to happen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection plan on Insigna TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure yet. I haven’t used it yet. I always buy a warranty on my tv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet hopefully it's there to back me up when needed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't had to use yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what to say. Haven't used this and fingers crossed won't have to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 2-Year Standard Geek Squad Protection but never used it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello MB42 - Even hen you don’t end up using your Geek Squad Protection Plan, we believe the peace of mind that comes with the plan is worth the price. If you ever need to use the plan, we’re confident we’ll provide you with top notch service every step of the way.

  • Rated 3 out of 5 stars

    Be patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re there for you. Sign up for them. But be prepared to wait forever

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need to pay again and again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It covered the 2nd tv as well but bestbuy didn’t even tried to fix it. Directly sent a store credit. It is just covered the part and they said new tv requires new service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raffael was excellent. He was so knowledgeable and helpful when installing the tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Proctection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i do not have to use it. Everything has been working well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its worth if kept up with and used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately my protection expired 2 months prior to my tv breaking :/. Wasnt sure if there was an email sent out to maybe renew if possible but i guess it was there for comfort while it lasted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I M giving it a 3 star it’s becouse I have not used it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy the geek squad warranty it’s pointless, my tv had a line showing on the tv and I had set an appointment for repair and they never showed up , I got another appointment a week later and my tv got in worser condition to where it didint show picture I had the tv for 2 month , when they finally came they said it was physical damage and they couldn’t due anything , even after I told them I had videos I took everyday since the problem started , if they would’ve came the first time this wouldn’t of been a problem do not buy this warranty it’s all a scam

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is decent. Speakers blew after a couple weeks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not yet use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not yet use. I heard they are good though. I will see when i call for service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5 year protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's worth it. They have never helped me with anything

    No, I would not recommend this to a friend