Customer Ratings & Reviews

When purchased told 24/7 service if anything goes wrong just bring it back & get replacement. When tv went out I spent several HOURS on calls waiting over a month to finally get results. With NO tv!

Got this extra feature just in case something goes wrong. Always good to have backup

Haven't had a need to use it yet, but hope when that time (if needed) that I will get the support NEEDED.

Haven't had to use the Geek Squad, so I cannot give a view on how well or how bad they are. Two stars ONLY because I had to choose one. I do however, recommend their services as they should be qualified to work on what they sell.

IF YOU PRODUCT MALFUNCTION WITHIN WEEKS OF PURCHASING IT, IT'S GOOD TO HAVE GEEK SQUAD.

Horrible experience! It’s promoted that GeekSquad, Service televisions and it is FALSE! Very disappointed consumer who believed in Bestbuy and Geeksquad. I will definitely question and ask for proof of service prior to adding GeekSquad ever again! My granddaughter went without a television for 7.5 months, because of outsourced service of televisions. I would advise “BUYER BEWARE”! Do your due diligence, prior to adding GeekSquad.

I have no idea of how they work I haven’t meet the yeat. But am sure the my work good

Haven't needed yet. I'll let you know when I use them

Tvs work amazing however the customer service sucks

This people are thieves,they forced me to get an insurance on a LG tv.i cant get no help when i need the service.

No they did not connect anything and i had to wait for a long time

Wouldn't do anything until the manufacturer warranty expires

i purchased the $39.99 warrantry for the tv. I was told by the cashier that it was a warranty that covered anything from dropping it on the floor to it just stopping. When I brought it in because the sound did not work right I was told by a snob in customer service that I broke the jack where the headphones went in.She said that was not covered and I told her what the cashier had told me about the coverage. I was refunded the #39.99 for the warranty. I just want you to know I will never shop at best buy again because I was lied to about the warranty. I am sure that you don't care about my problem but you lost a customer. I will pay more for an item at another business before I will step foot inside your store again. Thomas Miller

Not until a year later was I aware I had this feature purchased. Will update once I use this service.

I've been without a TV for over a month, due to my TV going out before the one year mark, and Geek Squad also sending a third party contractor to my house in street clothes with no protections of any type. He broke the TV worse than it was before, left my house saying call Best Buy to get the real Geek Squad. I did, and I'm still out a TV as nothing that the agents told me to do is working. Walmart or Target probably have better protection plans.

Cost of the Best Buy warranty was more than other stores for the same television.

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

As always with an protection plan over priced. Shop around before buying.

Good item will but again.. Fast shipping will buy again.

Written in without my authorization. Oh well, next time, READ FINE PRINT.