Customer Ratings & Reviews

Mas o menos pq dieron un mal servicio definitivo nk orientan bien

I have had it for a while but know much about it one .

In March purchased a 42” Insignia F20 Smart FireTV for my 76 year old mother that lives in SC. TV stopped working about 2 weeks after purchase. According to agreement they were suppose to provide home service for size 42 and Up and an appointment was made for to do a home repair. My appointment was canceled because they said they don’t do home repair for 42” tv however it clearly states it in the agreement. After making several appointments and having them cancelled at the last mintue, I had to drive 8 hours to drive the TV to a Best Buy’s store.

I haven't had to use my Geek Squad warranty so far.

If you buy something with warr then it suppose to be covered

You pay for Geeksquad but they wont help you unless it's been over a year because the tv I bout has a 1 year warranty so GS said they can't do anything because it's Samsungs problem til them. And i can't get any answers from Samsung after they sent a tech to my house and told me it's a software problem and nothing the tech could do but call Samsung and see what they want to do. So I called samsung and they wanted to send a tech again.. WHAT???

Don't know if I'll need the protection or or not for my tv, but it gives me a peace of mind for my purchase.

The device we purchased came with a one year factory warranty. We paid $20 for a two year warranty thinking that we would have a total of three years of warranty on our new device. After the purchase we received an email from Geek Squad that showed our "new extended" warranty was already in effect and would expire two years from the date of purchase. We asked about this several times before we checked out and between the up-sale we were getting for not choosing the five year warranty for only $10 more than the two year $20 warranty we chose instead. The associate did not seem to understand what we were asking and just continued to tell us what was not covered (dropping the TV, getting the TV wet, etc). We went to the store late to purchase the tv because our current tv had just went out so we were trying to get out of the store before 10:00pm and back home as soon as we could. The only reason we went to the store that late was the tv we wanted was on sale just through that day. I feel like we made a $20 mistake on a $149 TV. Live and learn.

I set up my DVD. I Neve needed the geek squad but I had it if I needed it.

Won’t know the value of this unless we have to use it down the road

Haven't needed it but good to know that it's there just in case.

Just got this, can’t write a review as gave not still tried it yet.

haven't need them yet. It's only been 2 weeks. try me in a year

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless

It was ok but could hav been better but u pay 4 what u get.

The extra protection this Geek Squad plan gives me makes me feel more confident in my purchasing decision.

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.

I purchased this TV on 5/17/2022 and 2 days ago the screen went black. What I've determined from TV repair videos and a consult with a repairman, it appears there may be a problem with the backlight and the TV would need to be disassembled to diagnose the problem. My Geek Squad Protection plan doesn't cover repairing a TV this small, so it isn't worth paying to fix it, considering I could get another TV at a reasonable price.

I have never had to use this protection plan but it’s a nice piece of mind