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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30845 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1422 Showing 28,421-28,440 of 30,845 reviews
  • Rated 3 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no clue how good this coverage is until I end up using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv drop off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought my tv in and left it was in the factory box

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Extended warranty for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended warranty for tv purchased for extra value and peace of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might as well get one just in case anything breaks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't give a true rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it so I can't give it a true overall rating

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me run around on my computer but finally did their job

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use yet, but I'm sure it will be worth the value.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well if you buy a computer they are helpful. The problem is I bought a TV and they give zero advice about setup instructions. They inform you that they can send someone out to install it for you or call the manufacturer. So the only good thing about an extended warranty with Best Buy is that you can return it to Best Buy instead of dealing with the manufacturer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fix the website

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too expensive if you ask me. I was second guessing it since costco offers 2 years protection for free.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this service so i cannot give a good rating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was lied to about coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked salesperson about what all warranty covered. Was told EVERYTHNG if I bought the most expensive protection offered , so I bought what was SUPPOSED to be the top of the line. Salesperson showed me a pamphlet that showed accidental damage covered since I was worried about having young children and buying a expensive TV. HOPED to NEVER have to use warranty but lo and behold the kids hit and cracked the screen with a ball while playing in the house. Called and was told only thing warranty covers is IF it quits working other that damage.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents was very helpful and answered all my questions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough range & motion wish I would have upgraded !

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team excellent delivery good service I love beat buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure if its worth it. Guess it’s there if I need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Forget about it ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reported that my TV quit. A repair guy came out and said it needed a part. That was over a month ago. On the phone you get the run around as Geek Squad hires outside agents for their TV work and no one assumes responsibility. I've been waiting for 30+ minutes for the latest phone transfer. They are not even trying. I've never encountered this level of incompetent/indifference from a major company before.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Warranty needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The added warranty seems to be needed and a good value as Tvs don't seem to last like thy once did.

    I would recommend this to a friend