Customer Ratings & Reviews

Can’t rate it yet...didn’t use the service..............

Wnd samsung weve purchased and rhey both have the same problem of not being able to connect after a while. Just get an LG.. this after the samsung guy tried several times to fix it.

The sales associate was misleading when it came to purchasing Geek Squad Protection. I specifically asked if this covered mishaps, such as falling and screen breaking etc. I was told yes and that is the main reason I purchased the protection plan. I had a mishap. The screen shattered. I contacted the service dept. I spoke with a really nice gal who set up my appointment. I asked her if the screen was covered and she said yes as well. I got to my appointment and the associate at the store refused to take the tv for service stating my protection plan does not cover a broken screen. So, there's $300 down the drain.

Retuned a $400 in for a $589 TV and the protection plan doubled!

I usually dont purchase this but since it is a large purchase, I wanted the peace of mind.

This is totally not worth it. I purchased this and had a power surge that ruined my TV and I could not get Best Buy to do anything because I wasn’t outside of the first year.

Best buy just recently changed their protection plan. It will not fix or cover anything within the first year....even though I bought a 2 year warranty....they are telling me I have to reach out to the manufacturer. I just lost out on $1000.00

The service was informational only, obtained while in store.

I haven't needed to use you guys yet but I'm sure you the best

I bought insurance , and I had thought I covered all the bases most importantly “accidental damages physical”. Well no sooner do I buy my tv than I have an “accident” where the screen cracks. I go to the best buy where I bought the tv and am very disappointed to hear that there was nothing that could be done the insurance does NOT cover physical damage. I think the sales associates should have told me that when I bought the insurance or they could tell people buying TVs that there isn’t an insurance that covers damaged screens.

Easy to set up. Nice, big clear screen. Fairly easy to use for first time smart tv buyer.

It’s took a month before the TV was replace. It took one week to come check it out

I always get the squad service. It’s quality tech.

I had to have tv replaced before 5 years up, but you lose remaining warranty whenever replaced. Not really 5 year warranty then.

Haven't had to use it yet. But I know when it is needed I will get great support!

It’s a warranty.....................................

Every time I have ever had an issue, they have handled it.

Never had to use it, but in case I do...I have it!

I haven't used the protection plan yet. My fingers are crossed hoping I don't need to use it.

Haven't had to use it and I hope i don't, got it just in case