Customer Ratings & Reviews

New TV droppef off. No installer scheduled. You dropped the ball. What do i fo with this HUGE box blocking my living room for 3 days do far? No resolution in sight. Who knows when i’ll have tv again? Spent one dsy being jetked around to 5 shore customer reps. Never again

Don't know if this was or is a good purchase on my behalf. Seems like they find more ways to empty your wallet on something you really may not need. I like Geek Squad service, but their prices are somewhat high.

I got this warranty just in case... i hope i actually get to use it this time.

I called on 8-12-23 to get someone to come out and repair my tv. It has vertical lines that come up randomly and shut the tv down. I was first told there were "no appointments" and since it was still under manufacture's warranty I should reach out to Samsung. Well I PAID for the Geek Squad protection so please look further out. She gave me an October 6th appt date. That is not good customer service. I'm surprised the Geek Squad has a 2 month waiting list.

My TV had a large crack in the middle, and was unusable. It was not able to be installed until 16 days after purchase, 6 days after delivery. I called with my warranty information, someone came out, and said it wasn't covered and there was nothing they could do. 100% NEVER BUY THIS PROTECTION OR ANYTHING EXPENSIVE FROM BEST BUY EVER. Worst. decision. ever.

is pretty expensive but i guess could come in handy if my tv does die.

It took forever for delivery and I had to set up myself

I would never recommend geek squad to anyone. I've been denied my warranty on 2 occasions and I was unhappy after that so I took my product directly to the best buy manager and they honored geek squads "warranty". Best buy is awesome but I'm disappointed they are partnered with such a bad company. Geek squad is an absolute joke.

Very disappointed I will never recommend this for nobody. I was misled by employee that sold me the protection plan said that I was gone have a full protection for this product and when I contact the Conpany they don’t helped and they only Ofer to give me the protection plan money back !! Ridiculous the way I was treated

i bought this Oct 18, 2020, the tv stopped working in September. i got the 5 yr protection.. tv is still broken . geek squad employee lack of experience. changing all the parts out on t.v while leaving me tv less. having to rent a tv for $20 a week. i asked why dont they give me refund. there telling me no. not recommended

I haven't needed to use this protection plan yet, it's kind of pricey to me.

It was just a small breakdown on my LG 65 "television. The technician came to my home but he was unable to find the breakdown and he said that the insurance did not cover my problem.I called another technician in 5 minutes, he solved the problem. I am above the geek squad.their technician need more training.

It's nice to be covered with this protection. Puts my mind a ease.

Have not yet set up the TV; therefore no need yet to utilize the protection plan

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

So far the product I purchased we haven't use the extended best buy warranty

Get the upgraded accident coverage for the screen.

Don’t see the need for this service. It does not cover crack screens only the electrical inside. But thats covered under manufacturing warranty. So this service is a waste of money.

After paying all that money for a 2 year geek squad protection plan I called because Netflix would not come up the TV kept giving me an error message. Gueek squad said that if they came out to check it out and the message did not pop up while they were at the house then they would charge me for coming out to my house. Even though I offered to take a picture for them, and I told them what the error messages said. I don't see how paying all that money helps if they want to charge me for coming out. Very frustrating. And my TV still have the error message occasionally. The only fix I could find an online blogs was unplug my TV hit the power button and plug it back in. Which that works but I shouldn't have to do that in the middle of a movie a 2-4 times a week. They also said geek squad could not help me over the phone. How does that even make sense?

You never know when you need this coverage but it is so overpriced. Plus if you make a claim you are only guaranteed the products worth at that time not exceeding what you spent....