Customer Ratings & Reviews

I always get stuck in the middle on whether I should buy protection or not.

Awaiting something in writing or e-mail showing what is covered, etc.

I always purchase the store warranty for electronics and appliances.

They delivered a clearly broken tv. Cancelled the delivery of a functioning tv twice. Then when finally delivered they didn't send a twam that would mount it. They wanted to schedule 2 weeks out. My black friday purchase won't be fully installed until 2025.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

This does not cover any screen damages, not worth it considering the length of original warranty. Not being able to have my TV replaced has multiplied my depressive episodes.

I haven't had any issues so I haven't had to use the service.

Do NOT recommend for TV's!! Goimg to be without ours for 3 months. What a joke!

We'll see if I ever have to use it. I'll update my experience here.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

No direct support number and automated menu keeps disconnecting you if you have a item that cannot be repaired by a technician.

Not sure how this works, but will find out if the tv ever needs service!!

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

Cancel my order as I never paid for it and don’t want it. Geek squad never showed up yesterday scheduled for 7 am to 1 pm. Wasted half a day and never heard a peep so scrap all dealings with Best Buy.

When I was experiencing some issues with my new LG TV, I called the Geek Squad twice and visited the Geek Squad In-Store Counter once. On the first call, the representative solution to my issues was to return it and buy a different brand. He also commented that he didn't like LG's. Really??? On the second call, the representative told me that I must have programmed it incorrectly, and that I should schedule a professional installation for a small fee of $149.99. Why would I pay $149.99 for an installation fee if I just purchased the two-year protection plan??? When I visited the in-store counter with the same issues, the representative told me it must be my cable box and that I should exchange it for another one. If it were my cable box, how come I didn't have an issue with my last TV which was connected to the same box??? Needless to say, I returned the service.

Purchased this to be "protected" but Best Buy will do nothing because it's still covered under the manufacture's warranty. The manufacture will not repair or replace it. Instead, they want to send me a check in the mail after 20 business days for the price I paid if I can submit the original receipt from the store. Of course they will refund me only the price of the TV, not what I paid for the Geek Squad protection which has done NOTHING. Complete waste of money, do not purchase.

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

Great price, haven't needed them yet, but I am sure they will be great.