Customer Ratings & Reviews

I purchased geek squad protection for a TV that was defaulted. I only had the TV for 3 months, They exchanged the TV but would not transfer or refund any amount for the protection. I have to pay another $80 for a protection that was Best Buy problem not mine.

Haven't used it yet so I don't know. I hope not to use it touch wood

Purchased a samsung galaxy edge and the device went faulty after 10 months. Geek squad couldnt help me and sent me to samsung. Samsung needed me to send them my phone and they had it for 2 weeks. The geek squad service rep was great but what they could provide wasn't helpful to the sitiation.

Worth the money and was very affordable with the total price of the TV.

Have had this protection plan on past items and it is worth the cost

Not good not at all worst Not recommended please don’t buy it

I bought tv Lg , customer service at best buy insisted to sell me

Great for a mid range tv. Not high end but great picture quality.

They say that you're covered from the time that you buy the extended warranty bull. I was having a problem with my TV brought it to the attention of Best Buy geek squad and they said I had to go through the manufacturer's warranty the first year and then after the geek squad they would not help me at all.

They were fine. They could not accomplish what we needed

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

I don't know what happened to my new TV! It didn't even last a year and the screen got damaged. Dark spots started to appear! The good thing is that it had a two-year warranty and they replaced it! It's a very good thing to buy a warranty for household appliances.

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

Bought a tv with the warranty for peace of mind Best Buy had meon wait for 20 minutes to have me call the manufacturer who was closed to wait of the phone another who knows how long to get back with geek squad

I got the protection just in case something happened to my TV.

Not sure Havnt had to use it yet. I am sure when I need it it will be fine.

Average Geek Squad job- had to make return trip to correct a problem

It's a good idea to have a extra A5 year warranty on the set

Customer service finds ways to Not allow customers to use this paid service. You speak to foreigners who don’t speak English and require you to speak repetitive. Claims that they don’t see the repair plan yet receipt shows that I paid for the plan