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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30845 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1436 Showing 28,701-28,720 of 30,845 reviews
  • Rated 2 out of 5 stars

    Geek Squad unavailable initially

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Can't utilize untill after manufacturer's warranty runs out!-- Thus not worth the extra cost!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never had a tv last long enough to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unsure I've never had a tv from them reach past a year

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    better be safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its always good to buy this . Its always a safe bet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    we will see

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope nothing happens that I need to use this service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not needed to use it. Price seemed a bit high.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    UNHAPPY CUSTOMER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get my order delivered because the delivery company didn't receive my order. Sao, I have requested for my money to be returned. Hopefully, I will get my refund for an order that I did not receive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good to know I have it if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving only three stars as I have not had to use it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    5-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Year Standard Geek Squad Protection) this what it gets you best buy will sale you a 50" Insignia but will not let you bring into store to get check out and see why i wont work will had off to sum out fit in Kansas n they decide when to come look @ it Geek Squad has me for a Appointment on the 18th but White Eagle Technologies has it as when we can get parts if no sound r black screen n will not come on what PART IS going to fix this will be the 2nd in 2yrs i dont talk bad bout a biz ness but 2 weeks for a answer is wrong

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Answer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insulation was great now I am trying to get service on my TV. I can’t get an appointment. Never had this problem before for any of the products I have purchased.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but for the money. Worth the extra protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I always get the protection it's worth it IF....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it pays for itself if something happens...............

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I wasn’t aware of this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know I’d purchased this product. Which in itself should give you cause for concern. I previously had this service, wasn’t happy and had cancelled it... Guess the Geek Squad did not like being cancelled!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 2 out of 5 stars

    Geek Squad is a tax for products that don't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's overpriced but since TVs only last a few years nowadays, this feels necessary. Thanks planned obsolescence.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product protection warranty is worth it. period.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't notice any change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't need to use this. It was a waste to purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey but needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the protection so I can have peace of mind. thanks Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glad I bought it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my tv stopped working I'm glad I had the warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it...but the price was not bad....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this in additional to our AppleCare and Microsoft protection plans. Initially, it was a good value as we were having several items installed at our home, and it cut those costs down. Nearly a year in, I've reached out twice (once about the virus protection included in the plan, once for another technical issue) and both times it was a nightmare finding someone to help. I will not be renewing.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm sorry to hear about these two poor experiences. This is definitely not to the level of service we aim to provide you. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Check with the manufacturer first!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check and see if you can get a warranty from the actual manufacturer before going with this warranty for example instead of geek squad i have a warranty with TCL themselves no hassle replacement including a 1 time free remote replacement

    I would recommend this to a friend