Customer Ratings & Reviews

Haven't had to use them yet when I do I will call.

I had the worst experience with my TV repair issue with the Geek Squad team @ the King Of Prussia Best Buy Location. The TV Display had a problem and without even diagnosing they determined its an external damage and refused to accept the TV for Repair. Despite having coverage, I was denied support and had to face very rude behavior from the technician and store manager. This experience has led me to believe that the customer service and the geek squad protection are to no avail from best buy and I would never recommend any large purchases from Best Buy to anyone.

This is a review of the Geek Squad phone service, not the the field technicians. We had a TV that went bad and the problem went on forever. It took over 60 days and 5 field visits for the problem to finally be fixed. No geek squad member could ever give me a straight answer on the phone and 1 day I spoke to 10 different people and got hung up on 4 times. Finally after 2 months my great field technician was able to get me the ability to swap out for a new TV. Geek Squad was totally lacking on this warranty issue and if I didnt get a gift card to Best Buy for my junk TV to get a new one I would totally purchase through Amazon as their no hassle return policy is a lot better then the Geek Squad experience I had to deal with.

They came to look at my new 4k Tv. They placed it on my rug, screen down and took it apart. They didn't use gloves when handling it. Scratched the screen. Complained to engagement and they gave me a new tv. Thank goodness.

I called best buy and ended up being transferred to Geek Squad for my Tv. I asked Do i just bring the Tv into Best Buy? worker said Yes, Bring it and we’ll take it from there. just to be told when we get there we have to set an appointment and it cannot be fixed today. When we first bought the Tv the sales associate told us that if the tv were to break that we would be replaced with a new one right away.

grest plan to use for the tv I purchased 6 months ago

Purchased a smart tv with amazon fire system. Would not have purchased had i known that it wouldnt allow me to watch the purchased movies on saved vudu. Amazon so money hungry they want me to repurchase the movies from them. Will look at returning the tv as its a dumb tv not smart.

I purchased a 2 year protection plan on a tv. After 1 year, I had a service request. They came and worked on it. It still isn't fixed. This did not stop them from canceling the contract though due to it costing to much. Contracts with Best Buy and Geek squad are completely worthless.

Not worth it sense they just cover technical issues the main reason I buy the protection is because I have small kids. But they didn't cover physico problems my kid fall in top it and I lose $100 just like that

Do not purchase an extended warranty with these people. Total waste of money. They do not honor it and charge U for warranty while still under factory warranty. Go to Wal-Mart at least U have no expectations and U will pay less.

I haven't used their service, but I do wish the price was lower. I think this is a bit expensive for something most people will not need to ever use.

beware if you buy this, they will give you a gift card and not a refund on your purchase. Learned this the hard way.

My LG tv went out randomly, called Geek Squad just too try and get it fixed since i purchased the protection. when its time to use it, they send a 3rd part company to check out for tv for 2 minutes, just to call you the next day to let you know they dont know what the part number is, now i have to wait for LG to get back to them, now im forced to wait up to 4 weeks in order to use my TV again! at this point id rather just buy a new and not from best buy

Haven't used this but did want the extra coverage.

Tv is nice sound quality isnt that great. Ok 4 $$$

Purchased but hAve not yet utilized the service ..

This is the worst service ever. Save your money and shop elsewhere. They do not keep their word they do not deliver on time they do not notify you and they up charge telling you that your product is no longer available or that it’s now more expensive than when you ordered it. They do not replace the item on time and they do not call you or notify you by email to let you know. I spent an entire day off waiting

You buy an extended waranty unly to throw it under the bus and blame it on manufacturer. Something you were not told at the beginning

Im glad i got this just incase we need it its there

Terrible purchase in my opinion. They tell you what it will cover when your there in person. But I’m reality they just lie to get you to buy the protection plan. Be sure to read the fine print in the protection plan.!!