Customer Ratings & Reviews

A 4 day wait for a service call is very poor service in my opinion. For a family with one TV that essentially turns off entertainment for 4 days. Why buy a Geek Squad service contract for poor service.

I do not think buying this is worth anyone's time. So difficult to use and so many hassles trying to return an item to utilize the protection.

When one of our screens got cracked it was not covered by this plan. The glasses I these tvs r paper thin and just a small wrong twist can break them. And it's not covered. Plan on having to purchase a whole new tv. I've had to replace two now.

I purchased the protection plan, the agent new that I was about 100 miles away and did not explain to me that if that had to come out and look at it there would be a charge just for them to come out. Will not purchase from them again

Useless. 50 character minimum, so "utterly useless".

Useless. Does not cover accidental damage like cracked TV screen only if something is inherently wrong with the TV. However, doesn't the manufacturer cover that? This is useless.

The protection plan on TVs is bull! You do not replace broken screens and it does not cover accidental damage! There’s no point in the warranty!

Not good customer service, was given the run around and no one seemed to want to provide assistance

My LG 43 inch has to be sent out for repair which said would take about a month, not a replacement warranty. No TV as Final Four is on and baseball season is starting.

This product is horrible. Printer heads keep getting clogged. Spent an extra 65 bucks to get it going and it did no good. Took my t back and exchanged it.

Used couple of times, Got fast and prompt response.

I have never used it. I hope it's dose up to the quality they say, to and keep my television showing the way I wanted to show. I hope I don't have any problems out of them

It is impossible to get anyone online to help. I had a problem with tv not reading my WiFi connection I tried resetting to factory defaults but after a day it just randomly connected to WiFi again. I’m afraid this is going to again and again.

Just get your TV and hope it doesnt go bad , this type insurance is not worth have them just waste of your money

i hated my experience with this service. my tv had problems but they said i had to go through the manufacturer who was useless. i had a dead tv for a full year before the geek squad protection kicked in, and i haven’t bought any more protection since.

I feel I was taken advantage of. I should have been notified when I purchased the geek squad protection that it does not cover certain manufactures. I am stuck with a 75" Hisense tv that does not work and I am not getting any help.

Completely unable to answer basic setup question. I finally found my answer on an Australian website. “Tech Support” all with poor grasp of English language, apparently virtually no product training. Phone hold times of greater than 45 minutes followed by disconnects. Unable to reach any actual “Geek Squad” in-store employees with multiple attempts over period of one week before I gave up. Will never buy another product from Best Buy.

I wouldn’t have gotten this protection if I knew it doesn’t cover for screen damage what a waste

havent had to use this one yet but it good to have

Do not buy the tv has an echo on the channels this is a 2nd TV. The first tv had the same problem. Now Best Buy does not want to refund our money because their going by the first purchase date.