Customer Ratings & Reviews

I was ripped off by the Geek Squad. I pur hard a five year portection plan. My Television was damaged during repair. My Manafacture warranty was still on place. The Geek Squard replaced my tv but did not issue me a refund on the Tv that I purchased. Nor did my coverage change to the new device. All I got back form both warranties was a tv.

Wouldn't it be nice to have the old 'in-your-hand' warranted plan? We purchased the New TV and warranted plan, we received only limited documentation regarding my purchase and money transfer, we received only a brief note on the receipt regarding a warranted plan with NO Plan Details, NOR Plan Information.

Because I did not open my box right away I did not know the screen was cracked. So now I don’t have a tv. It was a gift so I had to buy another tv .

Not worth the value for the price an handy man can do the job better and cheaper

Youtube TV stopped working after update. Factory reset does not fix issue because you can't rollback the bad update. People are having issues with this everywhere but Samsung has not fixed the issue.

Its feels like going to a car dealership! But i hear they do great work! I didnt take the service after the price quote.

Wouldnt recommend. Seems pretty much useless. Paying for 2years but realistically can only use after the first year of manufacture warranty.

They came out and told me they couldn’t do nothing about the tv because they did the setting and said it wasn’t any options to adjusted my tv to b more clear on 4K nor make the sound loud. What a waste to invest my money with them thinking it’ll be helpful to have them as a good warranty for my tv

No use for protection, I had a gaming monitor under 2-year protection and I was told if anything happened to it I could use that protection to replace it, and was told I couldn't. Very Poor

Nice enough to deal with but could not solve the problem with my 1 day old TV

PLEASE be aware that your warranty STARTS the day that you purchase or accept delivery of product. Unlike other stores whose warranty kicks in a year AFTER the manufacturer's warranty ends, Best Buy's Geek Squad starts the moment you either leave the store with your purchase or accept delivery of your purchase. If I had realized this, I never would have purchased my Insignia NS-55D420NA16 55" HD TV from them. Because of their warranty rules, I will NEVER purchase from them again and I will recommend to my family and friends not to purchase anything substantial that will require an warranty from Best Buy.

Iv called multiple times since i bought my tv to get it fixed and i keep getting the runn around and told to call the tv manufacturer for their warranty when i bought warranty through bestbuy

What was the point of getting the warrantee on my tv with you guy when u wont even help me with and made go to Samsung to find my ways to get my tv fix but they to where cluess what they doing with them sending me to different departments.

I need to cancel this service I have issues with this urgent Thanks

They canceled my insurance after the light in the t.v blew after a year. Yes I got a replacement but what's the point of having a 5 year insurance if they can cancel it after 1 repair

The protection may be great, but I'll never know because I was overcharged when purchasing it, and the customer service rep's only way to help was to cancel it in a way that I could never add the plan back again. What a nightmare dealing with Best Buy's customer service. It's not worth it.

I purchased this for my parents TV that I purchased and called them and explained that the remote volume up button wasn't working properly and they told me to contact the manufacturer. I was like, then why did I pay extra for this? No response. Do not recommend!

They mostly send out your product to a third party. To be honest, they really don’t serve a real purpose, just as the “middle man”.

Not a good tv, so disappointed, screen voice sticks to sticking on pervious channel,, you change channels and can still hear was was on 2 previous channels, they are so ungodly? No streaming of any Christian channels, at least you get TBN WITH LG SMART TV BUT NONE WITH SAMSUNG - so disappointed

Does not cover appliances that were previously purchased. Even though service was purchased when appliance was purchased.