Customer Ratings & Reviews

Had 8 tv’s installed, new thermostats and complete Ring system. Ring still does not work properly and they want to charge more to come fix problem

Couldn't access service for an out-of-the-box problem with the covered TCL tv I purchased due to poor website functionality, although I did get an email after giving up that advised me to do what I had tried without success to do. I really don't know if there's any real value to what I purchased except for just extending the timeframe for returning the covered item for replacement.

I just purchased some things and was told I needed to buy queek squad protection. And I see I purchased it 2x. Is it not in the system? Because I was asked to buy it again.

Honestly I'm just here for the points. Its still not really worth it.

The Geek Squad service I paid for expired about two and a half months before my TV quit working (no picture), so I didn't get to use it.

I was told my tv would be covered under several situations.. but when time came that it needed repaired, first tech said yes it is covered. Then went to set up an appointment to be repaired and was told No they would not repair it.

Scam alert. Runs concurrent to the manufacturers warranty. Useless. Money down the toilet.

Bought a 5 year warranty but apparently they don't let you use it till the one year manufacturer warranty falls off, so your paying for 5 years but your really getting 4 it's a rip off

Whats the use of buying the geek squad if i had to contact Roku specifically for an issue with my TV. I do not understand this.

Samsung TV melted, they still would not credit my best buy charge account!! Best GEEK came to my home said I banged it there is a BIG difference between a TV melting and a bang!! BESY BUY IS A TOTAL RIPOFF EVEN AFTER PURCHASING THIS SERVICE!!!

The picture on this tv is good but the sound is terrible. The tv sat in the same place as my previous LG tv but we had to turn the volume up to 100% to hear it. We didn't want to do it but we finally had to retun it.

When you’re on the phone with them first thing I ask you is your name and phone number in case you get disconnected and they will call you back they never call you back. I’ve been on this phone and fighting with them for a week trying to get an appointment now I’m without a washer. They are the worst ever.

DID NT GET IT NOT THE BEST TECHS. TO DEAL WITH ATATUDED MABY BAD WHO KNOWS DELT WITH TWICE LIKE I SAID MUST OF HAD A BAD DAY OR NIGHT.

Being able to contact someone, anyone about our warranty has taken months & been a nightmare. When we finally got somebody, they gave us a confirmation # & said we would get an email to set up an appt. Never got it. Now on hold for over an hr & automated says we have appt. Today (before talking to anyone). Agent says we need to schedule, then put on hold 5 times, then dead air & hung up.

Poor customer service. Customer service would not renew my geek squad protection on a tv that was exchanged. Very unprofessional customer service rep on the customer service 800 number.

I was told by geek squad the extra coverage protects from accidental damage. It does NOT, it is a scam to get you to pay more for a service knowing it does not cover.

Was able to use the warranty for any physical damages. Would score this 0 if I could.

This TV does not work with my Alexa. I have requested another TV but told that I was going on to be charged $133 on install of the TV from where y’all bought a TV here that don’t work properly. If I wanted the TV that don’t work properly, I could’ve kept the one that I had. It works better than the TV that was bought here.

Tv went out, there saying it's going to take 2 weeks to get some one out to my house, then who knows how long for the parts or replacement.

This extended warranty covers nothing, basically. It is just a pure waste of money.