Customer Ratings & Reviews

Don't waste your time or money. Geek Squad used to be great but now it is just a cash grab for Best Buy. If you don't BUY service they will not help. Brought a laptop up to have it looked at and left ticked off after being told I can't drop off a laptop unless I had an appt...and in order to make an appt had to buy a plan from Geek Squad...like I said just a cash grab

tv broke and now I have to wait 3 to 4 weeks of a 3rd party to fix, if I would have know best buy does not fix tv's I would have saved my money on the warranty and just fixed or got someone to fix it for me....

Its not worth it to get Insurance on a 43inc and up Tv because geek squad will tell u they cant take your tv they gotta have someone come out to your house and they won't exchange your tv

They are ignoring my requests to fix TV. Told me to contact manufacturer. Manufacturer says it’s out of warrantee and to contact Best about because I purchased extended warranty from them.

Not worth your money! We purchased this only to find out it would only cover if like the light bulb inside the tv went out. Just take care of your tv !!

Very very disappointed with this product display started turning off just after my protection plan expired. I dont think i am to buy any more products from best buy. I am done with tjis disgusting sevice why product goes bad just after protection plan? is this a bad or bad refurbished product?

I spent the extra money to protect my TV and wallet if there was anything to happen to it. Google the internet stuff and how to connect your TV in the ways that you want. My 3 month old 50' smart TV happened to get it's screen cracked. When I called to see what I could do, I immediately was stopped during my sentence and was told by the service member, "We don't protect your TV from a cracked screen." Really? Why would you buy a protection plan for a time like I am currently experiencing, only to be told that what I thought I was buying is actually an unprotected plan.

I’ve purchased this before for my washer and the service was fair. I’m giving it another try for now

Was lied to by a store employee into purchasing who said covered anything very unhappy then when my son broke it they didn’t fix it so I returned the plan wish they had been upfront

This dont cover do to crack or damages but cost over $200 for basic manufacturing stuff. I will not be purchasing any more tvs from best buy with these weak warrenties. I think they lying about it anyway. Went down hill when they got rid od reward statuses. I will be purchasing 80 inch some where that cares about customers needs.

Don’t buy the protection plan it’s not worth it . Geek Squad is great with other items , but my tv fell no physical damage other than the screen was showing colors when it came back on and they refused to fix it . I had to purchase a new tv .

They couldn't copy my files properly even through two separate appointments.

Bought this spent about 6-8 hours calibrating colors to get a decent picture. Gave up and returned . Maybe I had a bad set . But any fast motion was horrible . The blacks are light grey to navy blue. And lastly on dark movies the blacks areas turned in to black blocks which stands out to me . The 4K market needs to go a little farther on the picture and work out these bugs . Sadly my older set of which were top the line of their day 4-5 years ago out preformed this on motion/ and clarity . But these have the color but Bing big time soap Oprah effects to achieve a happy medium

Tried several times to contact “Geek Squad”! Every time I called, there was 20 to thirty minutes, wait time. No one could help me with my problem. It wasn’t worth the money I wasted, for Geek Squad protection. What a waste!!!

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore

Got a year left warranty on this TV and I cant even get a simple question asked to when my delivery is suppose to be here. Been on hold for over 45 minutes just to get hung up on.....Sad customer service

I wouldn’t buy it again. If the product cannot be fixed you get a refund on the unfixable but NOT THE GEEK SQUAD WARRANTY

Absolutely no assistance unless you purchase the absolutely terribly overpriced plan.

My tv does not ever connect to wifi and my wifi is working fine with other device and apparently since my tv is lg geek squad cant even help me