Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using the plan was told there was a wait would be best if I went to the apple store.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Liar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was going to cover accidents, spills, and everything in between. TV got broke and now they say it does not cover accidents. I have 4 children why would buy a protection plan that doesn't cover accidents.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will find every loop hole to NOT fulfill a protection plan. An order packing mistake on THEIR side and then being refused a working replacement is beyond frustrating.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money, they wont cover crap, but they will take your money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt even come
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad didnt come out and only texted me to trouble shoot. This entire pruchase was so disappointing. Will never buy from BB again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was told differently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would cover any damage so I got the coverage. It doesn't cover broken screens on TV's So I don't get what I would have needed it for.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Although we do have accidental damages on many of our items in the store, our TV's do not offer such protection. I do apologize if you were not told this from the start accurately, but you should still be eligible for a prorated credit for the unused portion of the protection plan. Navigate to our online support to speak with an Agent today! www.geeksquad.com/chat
Rated 1 out of 5 stars
tv warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for complete protection in home. had it installed by geek squad. now I can't get removed to get it fixed. been on phone for 4 hours, 7 people so far have passed me along to another person.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get your computer setup and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Dont even spend your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. I spent 1 year trying to get someone out here to fix my TV or at least look at it, no one Ever called back
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read the Fine print or have them explain it to you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 protection plan for my Samsung 46in TV. almost 2 years to the day, it failed, no picture at all. I called and was informed that I had to wait for a service tech, could not take it to the store because it was over 42 inches. I will probably be without a tv for over a month, even though I spend the $$ on the 5 year plan. Will never buy another thing from best buy, no wonder they are close to chapter 11.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, LG wont fix tv under manufacturer warranty, and geek squad wont do anything because its still under warranty. Whats the point of spending 120 for geek squad
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Customer service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, they didnt even fix broken TV. They kept telling me to go to MFG even though warranty was expired. No help and support from Geek squad to tc of my issue.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the geek squad and the way they sell it to you sounds so good til something happens and they say it doesn’t cover that.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea of how to use it. There's no clear explanation on the website of who and how to contact for replacement of product.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Mehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like any other warranty thus is a sucker buy.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sc@m protection plan
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe the 1 star reviews. Had many calls about my issue and i ended up wasting my time to find out it is just an extended warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Believe what you read not what your told.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty sounded great until it was needed. Im now told what it doesnt cover as I was sold on its worry free. Buyer beware
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't help when my screen broke. I had to buy another $1800 tv after 3 months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money spent. It is very frustrating to try to get a problem resolved thru this
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this crap covers stuff that’ll never occur. If your screen gets broken on a TV they will not fix and/or replace it. Just a waste of money thanks Best Buy for nothing.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
SMH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even end up needing it. What a waste. SMH.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend