Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Best Buy stole from me. I'm getting it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total scam. You get told when buying the TV that you're paying for accidental damage protection. Then they steal your money and say the TV isn't covered. I'm getting even.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This kind of service is not work for cheap items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not buy this. 'Cause an Item was so cheap and Service plan is 1/3 price of the item. If something happens I can buy new one.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Extended warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to read the terms of my extended warranty. All I get is a notice to sign back into my account. Over and over. Its crap. I feel like I got ripped off.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm very sorry to hear about this poor experience in reading the terms for the Geek Squad Protection. We'd be happy to help out in fixing that for you. In the meantime, the full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. We may also be able to email you the terms and conditions. If you would like support, please call us at 1-800-GEEK-SQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Greek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheating and stressful experience through Greek squad and Best Buy
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is not worth ur $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh….geek squad customer service is terrible…my experience. So not worth the money and definitely not worth the time it takes for them to “fix” the issue if u did purchase their “extended warranty “
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never know when you need this overpriced non guaranteed benefit....
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
not 2017
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this March 2018 NOT 2017. Do not try and cheat me out of a year.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Toni –
We’re sorry to see there may be an issue with your plan, but thank you for taking the time to write and share with us. If you still require assistance with this, please give us a call at 1-800-433-5887 so we can help.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought protection plan tv broke took it to geek squad said it wasn't covered so I no longer need protection plans are to purchase electronics from best buy. In the long run I'll save money by going else where ✌
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Tommy. Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't buy this insurance, its simply crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this insurance to cover 65 inch LG TV , while my wife watching television big spark came up. No damage from outside, where is complete screen is blurred. Technician did a visual inspection , he confirmed no damage from outside but internal panel was damaged by a point of impact, that will not be covered under this policy. Simply crap product , don't waste your money like me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tirru,
It's never fun when our tech doesn't work as expected. I'm sorry for any disappointment that you experienced with your recent repair request. My understanding is that the Terms & Conditions of your Geek Squad Protection Plan would not include coverage for a broken or cracked screen (https://goo.gl/cDfRu9). I apologize for any disappointment that this caused you. You may be eligible for a pro-rated refund for the remainder of your plan. To check and potentially have this processed through, please call 1-800-433-5778.
Rated 2 out of 5 stars
Tv don’t turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need help getting a new television don’t work anymore
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to rate this i have not needed this service thus far
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and said I could get another tv and a refund would be sent guess what that never happened $500 down the drain I called the company and they said they sent it they never did and never got back to me so I took a loss
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't cover accidents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase if you hope that it will cover accidental damage. My TV fell and broke. This Protection became useless after that.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will sell you bad tv just to make these useless appointments, worst TV , worst store don’t waste your time.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time, they dont straight exhanges anymore you have to give them the idea and wait 2 to 4 weeks for them to test before they will refund or replace item.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
This was picked by the staff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't have the time to get for myself hdmi cable. And this was picked by the staff for me which was kind of too expensive.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Evil, corporate tricksters. Shenanigans!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 years? More like 5 seconds. As soon as you walk out the door, you’re on your own. They specifically target people like you, guy reading this review about geek squad. They’re looking for you, and hungry.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no geek in my area even though the stores are 2 hrs away in 2 different directions. Very disappointing. I was told I have to bring item....even tv to the store myself.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Terrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys installed a broken TV on my wall in July and have yet to resolve it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I knew more than Geek Squad did and had to show them how to do the job I hired them to do. I was lied to and my time was wasted. I was basically told I’m not an important customer.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend