Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
GEEK SQUAD IS THE WORSE!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I GAVE 1 STAR BECAUSE GEEK SQUAD WAS A WASTE OF MY MONEY! I HAVE PROBLEMS WITH MY TV, AND GEEK SQUAD COULDN’T HELP ME AT ALL! WHAT’S THE USE OF HAVING IT AND CAN’T USE IT! COMPLETE WASTE OF MONEY!!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
remember yesterday extended warranty protection pl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.morning I have been sold this extended protection plan as an extended replacement warranty which it is not so buyer beware
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never got a copy of my geek squad policy only receipt
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Great add-on if you use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Night it at the wrong time. Stores were close most of all last year
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is a waste of money for certain TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy refuses to help me with my TV until the manufacturer goes through their process first. I already had the manufacturer’s warranty, what is the purpose of the geek squad plan?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My protection got canceled!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not ask this to be canceled. Now I have a new Tv with no protection. Really upset about this!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
The tv didnt last a week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out of town came back second tv bought from best and broke less than two 1 month
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Can't get refund with Apple Pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided that I didn't need the protection plan and Best Buy was only able to refund me with a gift card because I made the purchase with Apple Pay. Remember you have 30 days after purchasing your item to add protection, so take your time and think about it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Does NOT cover damage like they imply.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't cover damage unlike what they tell you in store. Bought the tv less than a year ago, added coverage because I foster dogs who can get a bit wild. Apparently one of them must have head butted the TV as the display is shot. Not covered
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
miss represented warranty with geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will never purchase another plan thru geek squad because it cheats you out of a year only found out the protection started on day i paid for it not when manufactory warranty expired paid $60 for 1 yr may never buy from best buy again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dosen't cover anything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced just for an increase in the manufacture warranty. Honestly it doesn't cover anything all you're paying for is if the tv stops working on its own or if someone out there hates you enough to throw lightning at your home and breaks your tv, your warranty might cover it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT VERY GOOD!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.spent $656.95. TV w/ 5 year protection, Installation and one year total tech support. tv delivered with cracked screen via ups, installation, of course, was not performed. canceled order 6/8/20. Almost two months waiting for my refund. NOT HAPPY!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this! I'm sorry to hear about the poor experience you've gone through with having a cracked TV and not being able to get this refund back. We'll be happy to check in on this for you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a friend that can help you setting your tv on a stand don't waste your money on this. These guys came in put the TV in place and couldn't figure out the cable remote and how to set it up and if you want your blue ray player or another device plugged in that will cost another $50
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi JohnnyG – Our Geek Squad Protection Plans do not include any setup service, so there would be an additional fee for those services. I apologize if this wasn’t explained to you at the time of your purchase. Thank you very much for taking the time to share this with us.
Rated 1 out of 5 stars
Added to my cart after deselecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deselected this option and it was auto added to my cart 3 times! This is ridiculous. Now im trying to cancel it. This service covers NOTHING
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Faulty Product's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst deal i have ever made in my life. I will never advice anyone to get this deal.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defeated the purpose of the protection plan when it doesn't cover the main reasons for protection. I had to call one of these geeks and was rude.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Noone installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not help with tv just dropped at door. There is nothing else to say about this.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Toshbia fire TV 11/2020 remote problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.remote stopped working on/off button. thought it would be covered under 2 yr warranty plan with geek squad. they turned me down and so did best buy. poor rating and an unsatisfied customer here. 5 months old.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was cancelled along with tv shattered screen and returned to store in crydtsl lake il
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No return calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get call back. Purchased tv that wont connect and have been teying to get help. Now it is past return time and still no call back. Called requesting manager call back has been 2 weeks and still no call back
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend