Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
put shield on device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the shield wasn't put on correct, had to order and wait on another one to come
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Wasn’t given proper info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Tv got damaged when the Geek Squad came out they said it was not covered because of physical damage but when I purchased 1400 dollar TV and 250 dollar warranty they said it cover everything. As of today I am officially done with BESTBUY.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 2 out of 5 stars
Not sold on warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I'm a fan of the extra warranties, extra expense not needed
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Piece of mine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it I just got my television hopefully I won't have to but it's giving me a piece of mine
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Tv error.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long wait time, to schedule an in home appointment.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Best Buy has gone down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had already purchased the total tech and I was told I no longer had it because the salesman in Bellflower Ca. Messed up my account. And it’s still not right!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for the Geek Swad technician to show up 2 times in a row for the scheduled appointment but got disappointed. Do not purchase a geek squad plan. You will end up wasting money and getting frustrated. The appointment windows are 4 hours and already wasted 8 hours.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how I feel about having bought this extended warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very helpful. A lot of times they don’t have available agents.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great to have just incase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use them but it’s nice to have incase
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea why I bought this. Can’t remember. Sorry. Old age
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad refuses to fix TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My samsung TV that i purchased from Best Buy in Bakersfield, CA on 7-20-17 has a display problem. 2.5 weeks after i called geek squad finally arrives to look at the tv (they refused to let me bring it into the store for faster service). The "repair" guy says the screen isnt covered and he wont do anything because its too expensive. what a joke.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Saxgod. Thank you for taking the time to provide feedback. It's unfortunate to hear of any issues with your TV, and I certainly apologize for any delays. Our Geek Squad Protection plans are designed to provide coverage above and beyond the manufacturer's warranty, but it seems that you may not have purchased that. You may want to contact Samsung (1-800-Samsung) in that case to inquire about a warranty repair. I'm sorry for any disappointment.
Rated 1 out of 5 stars
Geek Squad doesn’t care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible follow up service. Best Buy cancelled my protection plan in error and won’t reinstate it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with 2 year warranty. Best Buy refused to honor or refund the warranty. Online help, telephone assistance, and in store Geek Squad all had different answers. Don't waste your money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the warranty for a TV I purchased. My television needed repair so of course i called to get the support i paid for. Well that worthless i asked for a refund they said i would get it that was in 2020 still waiting
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Their customer service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing I have ever paid for they are terrible. You almost have to wait a month to hang up on you all the time not worth it they try their best not to pay for
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waiting for my tv to be fixed or exchanged!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting for the exchange of my defective tv . Insurance lady hasn’t answer my phone calls. I bought 5 years of insurance for my 55” insignia tv
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This only covers when things go wrong for company.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PATHETIC AND DREADFUL!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD A JOKE!!! Horrible customer service. I called 11 tim s for someone to fix this issue, still no response!!! And you can’t get your money back either!!’
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy geek squad.. horrible at service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They really give you the run around when you actually need service . Should be illegal !
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend