Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package for my item .
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package with my item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 year Geek Squad contract and the first issue, which was minor, the Geek Squad failed to handle.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad for LCD TV Repair is Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most wasteful $60 of my life! Rather to try and help fix the screen that was damaged on my LCD TV or get me a new one. 5 years of my warranty is for nothing!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package for my item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have given me issues many times when trying to fix my products
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the TV for which this was purchased was broken upon opening box (just beyond BB refund period), coverage was useless! Disappointed in both coverage and BB on this purchase.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucker born
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. It only covers parts, maybe labor to repair. Wasn’t offered repair nor exchange.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the tv was protected from anything it happen to it. Not true and I was going to be charge for my tv to be looked at on top of my purchase of my protection!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Covered next to nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TCL tv screen cracked and TCL of course won't repair it. The extended warranty won't either. I was offered a refund of $28.00..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Quit working already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one before work fine for a long time when it died I replaced it with the same model which is already no longer able to see Dish, so I have no TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. got the run around for 2 hours on the phone to get a TV remote replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of extra money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't protect against the TV breaking. Worthless insurance that doesn't transfer to new items. Waste of extra money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
total waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waiting literally months for a return call from installation issue - total waste of money and time -
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced un need warraties.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont need the extended warranty if manufacturer has same warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
5 year protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be no way to get a copy of the protection plan, nor download an actual paper copy of the receipt for your personal records. Not even a transaction number could be had. I am NOT a very happy customer, nor feeling too reliant in case I actually require a repair, with no physical receipt.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Joe1957 – You can get a copy of the Terms and Conditions of your Geek Squad Protection plan at www.geeksquad.com/terms. We should also be able to get you a copy of your receipt if the item was purchased in a store if you visit a store or call us at 1-888-BESTBUY (1-888-237-8289). If your order was placed online, you can print out the order confirmation email and that will serve as a receipt.
Rated 1 out of 5 stars
Questioning my decision to get protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is currently broken , they won’t exchange , they ordered a part but have no Idea when it will get here . The TV is under 2 warranties and I still can’t return it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not help with fixing my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not help me fix my tv. So now I’m out a 40 inch that I purchased at Best Buy. Tried to get it fixed but geek squad and Best Buy won’t touch it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv broke down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need assistance with this tv, there’s a black shadowy line down the front of this television that came on.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd love to see how we can help. For support with your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service but why wasn’t I adviced that my service would be ending?
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi iPhone – we try to send out emails when a plan is expiring and renewable, but sometimes they get caught in a spam or junk mail filter. If you ever need to get a list of your protection plans and their expiration dates, please visit your local Best Buy or give us a call at 1-800-GEEKSQUAD (1-800-433-5778).