Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Son like the tv however.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son liked the TV however I purchase the Geek Squad in case something happened to his screen . Well it did and not covered ! Not happy was not covered and lost money on this purchase because no one can fix it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It's good to know your cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use the service but when I do I hope there isn't too much fine print
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor instore customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad said I did not have this product and did not fix my pc after it messed up installing their webroot internet security with antivirus. They wanted to charge me 150 -199 for this protection I already paid for and told me I did not have.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us! I'm sorry to hear about this misunderstanding and lack of communication. That's definitely not the level of service we aim to provide you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from Best Buy. All there products die right before warranty expires
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchase it because the employee say the warranty covers everything but it doesn’t only cover internal not physical damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Won't fix TV screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plan isn't any good. My TV fell off my stand due to my washer vibrating and they won't fix it. I won't buy the protection plan again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help and unprofessional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up a new TV and when I unpacked it was already broken in the whole corner. When i went to replace it, bestbuy and especially geek squad wouldn’t help and told me I broke it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. All they did for me was tell me to contact the manufacturer. Oh gee, thanks (for nothing)!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not even know what product this is for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure when they asked I said yes but I bought ALOT of stuff that day, not sure what it is for. Hopefully the TV. Wish this review specified. Glad they asked for a review. The TV was a promo with the phone free or pay more for bigger screen. It is prob for the TV b/c it was practically free.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Doesn’t cover accidental damages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would it be great to know that they don’t cover accidental damages when I purchased both the TV and protection plan :(
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. I'm sorry to hear about the misunderstanding or lack of communication with the TV's Geek Squad Protection plan. At the moment, that's one of the things the plan does not cover. We very much appreciate the feedback at this time and hope you'll give us another chance to better serve you in the future.
Rated 1 out of 5 stars
Thought this was a smart purchase - WRONG!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Doesn't actually cover anything that the manufacturer warranty doesn't cover.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Toshiba tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with tv purchased 2 weeks ago could not resolve problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not long enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed that all you can get is a 5 year warranty for 60 dollars.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Guarantee you will lose money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch out for their extended warranties. Best Buy prorates them and gives you nothing back on their policy you bought. So. whatever your policy cost you will eat that cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t seem to fix things fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with Geek Quad , I rather pay to have someone else fix the items .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t trust Best Buy’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a tv it will NOT BE COVERED BU GEEK SQUAD THATS WHAT THEY TELL YOU AFTER YOU BUY IT, but before you buy it they say it does!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inreached out about a lag in my TV multiple times, but they kept redirecting me to other people. My issue has still not been resolved.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to go through the process of having someone intrude into the privacy of your house instead of bringing products back to store to be worked on. Bought my last tv from Best Buy!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t cover physical damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by a geek squad agent to buy this warranty, but failed to mention that it doesn’t cover physical damage. Was a waste of money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t help at all when I had trouble, instead sent me on a goose chase to answer my questions.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.