Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hidden fees everywhere. I bought a tv and got the Protection plan, my tv went out and I made appointment and took the tv up there for repair. They wanted me to pay 80 buck for a tv that cost 119. I could just buy another tv. The brand of the tv was the Best Buy brand insignia.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Kk05 – Our Geek Squad Protection Plans on televisions shouldn’t have a service fee for repairs. If your television is replaced, and you want a new plan on the new TV, you would have to pay for that plan, however. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can go over this charge with you to see what it was for.
Rated 1 out of 5 stars
Dishonored warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As yet to repair or replace item. I want a refund of my geek squad warranty cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the protection is ok but itdoesn't cover accidents by the owner.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought pla. for new 60 inch tv... spent $ 1600.00 thought this would take care of problems by extending warranty period another 2 yrs. beyond factory warranty.... NOT !! ... tv failed just after 2yrs.... NO coverage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Barbara – Our 2 year television Geek Squad Protection plans run concurrently with the manufacturer’s warranty because they protect your television from more things than what that manufacturer’s warranty would. I apologize if this wasn’t explained to you at the time of your purchase. Please see the full Terms and Conditions of your plan at this link: https://goo.gl/UPYKpA
Rated 2 out of 5 stars
Questionable purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like any insurance you're damned if you do damned if you dont
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV OUT FOR 3WEEKS NO PARTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV has been out for 3 weeks. No Parts and pushing appointments out for 10 more days? Thinking the protection plan was a waste of money!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Alex. Thank you for taking time to reach out to us about this. I'm sorry to hear about this delay and inconvenience. I would be very frustrated too, for sure. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have continued to have issues with them every time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not so good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the t.v stand is a very cheap material, still lose the t.v not what I expect
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. I spent nearly 9 mo trying to get a tv repaired or replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound messed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m trying to use the protection but they said they are having issues so why did I even purchase it. And I’m only saying they are a 1 because I can’t use the service.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t Get Anyone Out to Check Our TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get someone out to the house to check out our Samsung TV we purchased at Best Buy and no one could come out because there are no geeks in our area. What a rip off.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste. Not worth anything and no one knows what they are doing. Do not waste the money. The kids they hire think they know things and actually create problems.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech good service, customer service eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech service was good but when my tv went bad the customer service didnt want to honor the warranty even though the tech signed off that it was a manufacturer's defect.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Screen warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If screen damage does not cover , other small details are covered
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Have not used it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have notused yet so don't know if good or how it works
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Matt – We hope you never have to use your Geek Squad Protection Plan, and that your product keeps working great. If it doesn’t, however, we’re confident we’ll provide you with great service when you come in for help under that plan.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote stopped working but BB would not freely replace. When something breaks, you can’t depend on service.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Left Hanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm tried of waiting Geek Squad, you were great until now !!!, Please advise me when I can expect... #16775541
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. I'm sorry to hear you've been experiencing a delay during this time. We'd like to know more about what's going on and find out how to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
home owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled agreement. They would not offer any support to determine why controls would suck up with TV. They wanted to charge and additional $100.00 dollars to come out.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money since won’t service even if pay for it cause of distance to nearest store.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money and time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't even read of follow their won terms and conditions. If you speak with two different agents, they will give you two different answers. It's just ridiculous.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend