Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30845 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1464 Showing 29,261-29,280 of 30,845 reviews
  • Rated 1 out of 5 stars

    Just a scam.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything, but accidental TV screen damage which is never made obvious when purchasing plan. Do NOT their protection plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep track of your receipts...plans get lost

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, the parties responsible for adding service plans to profiles fell asleep the day I purchased my TV and now my paid plan that I can clearly see under my profile is lost in space. Spending what half a day to track it now.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Anna. Thanks for reaching out to us about this. I'm sorry you've had to dig for your protection plan. You shouldn't have to worry about saving your receipt for it. We'd be happy to help you dig. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.

  • Rated 1 out of 5 stars

    Absolute rubbish; wast of money & time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no point in having geek squad. It won’t get anything resolved. You will end up wasting lot of time and frustrated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plan review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for all and anything that might happen to anything that is covered

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bring Back The 5 Yr Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only chose this rating because every item I've purchased from Best Buy I purchased a 5 yr warranty. I guess they canceled the 5 yr plan. 2 yrs just simply isn't enough

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A good value add on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dormant

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad truly no good waited 2 hours for service and nothing ever came

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Warranty - Horrible Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get this same warranty from any online store and pay a quarter of the price to get this quality of a warranty. I wish Best Buy would lower there price of there warranties.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems already!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed brought in september 2022 its only December 2022 and the tv speaker is having problems its going in and out. Not a reliable product!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv isn’t working anymore I’m not sure what’s wrong with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a refund. Does not cover accidental damage like I was told when I brought it. Never again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extended warranty?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yet to be determined how worthwhile this will prove to be

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with my 1 month old LG tv and was told to call LG it wasn't their there problem.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there, Amy. Thanks for taking time to reach out about this. I'm sorry to hear about how your experience was with your LG TV repair. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told at check out it would cover if the screen got broken and then was told when we called it did not cover accidents.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not sure what really they offer..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got stuck with this plan, may just cancel it out. felt it was just waste of money as this product is no longer offered anymore. just not too sure if they fully cover this product with this expensive plan. as you know they always have a catch. have never tried to use the plan before.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV with physical crack accidentally isn't covers!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the general page, they said they protect accidentally drop or crack but excludes Television. Why do I actually need the protection?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not used. Product was returned for credit and wasn't working

    I would recommend this to a friend