Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Can’t give my opinion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this service so I can’t say nothing about their service and I’m hope not need to use their service at all
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protection plan misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the protection plan for my LG TV and was told that it would cover screen pencil cracks and accidentally dropping but come to find out it doesn’t cover and of these things.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Shellshock – None of the Geek Squad Protection plans that we currently offer on televisions covered accidental damage. I apologize if your sales person didn’t communicate the correct coverage to you. We always want to be as transparent as possible and that’s why we provide a copy of the Terms and Conditions of our Geek Squad Protection plans at purchase and make them available online at this link: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly rather get locals to do it and the warranty is pretty worthless
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I have warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is not working Not turning on I purchased 5 year warranty I am stopping by tomorrow with my tv
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No purpose of getting this. It did not work for my smart tv that i bought 2yrs ago.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for appointment call back 3 days later I'm also irritated about minium 50 characters
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I Don't Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have a screen issue with the TV, was told I couldnt get a repair until after a year (still under manufacturer warranty).
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless to get.... most problems this does not cover
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only recommending to replace the items for a new one. But not for their employees to work on items. Their solution is to always reset to factory.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
no good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No help at all, over the phone wants more money to sign up for Extra service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No geek squad help yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had had no assistance from the geek squad up to this point
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Review on protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy at BB for their warranty big mistake this time my small grandchild threw something that his screen . Screen damaged now told accidents not covered on tv lost $600
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Smartinez60403 – Some of our Geek Squad Protection Plans cover accidental damage, while others don’t. That should be called out in the plan name, and you can always ask your sales associate for the details. You can also call us at 1-800-GEEKSQUAD (1-800-433-5778) with any questions you have about your coverage. I hope that you’ll continue to purchase our Geek Squad Protection Plans in the future to keep all of your technology protected.
Rated 1 out of 5 stars
Upset Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not cover if the delivery breaks the TV screen.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase warranry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t even use my warranty to fix the item.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No new tw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have a new tv to put a warranty on you never left it remember
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Seems fishy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV just stopped working right as the warranty expired 3 months ago..... ridiculous.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
covers nothing different then manufacture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a terrible warranty. its a waste of money when this covers nothing but what the manufacture covers! very disappointed! #squaretrade!!! square trade warranties are so much better.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst protection ever taking over 4 weeks to get this tv fixed. This is ridiculous.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t pull up my receipts to use warranty. Horrible
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t use geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like how long they took and they don’t seem knowledgeable. Would not recommend. Other IT companies would be a better idea.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.