Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Never used them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never new I had this, never used them, never heard from them or got offered assistance.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Drew. Thanks for reaching out to us about this. We're glad you never had to use the protection and the product worked as expected. Typically, if you have an issue, you just need to give us a call or connect with your local Best Buy and we're happy to help out. I hope this made sense. If you have further questions, we'd be glad to answer them.
Rated 1 out of 5 stars
Boycotting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you live near best buy don't waste your money on "geek squad"
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't protect me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan but it did not help me when my tv was delivered with a damaged screen. I didn't open the box RIGHT away due some remodeling
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good Product. Hopefully never have to use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because from prior experience I learned the hard way, I would never make a major electronic product purchase without also purchasing the extended warranty!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not helpful at all. We needed help installing our sound system to our tv & they had no clue. We paid a lot of money for their services & they were no help
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip Off do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this is a rip off if they cannot fix your device, you are out of luck.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek tech good, customer service bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to fight to get my replacement even though the tech said it was a manufacturer's defect. Poor customer service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not put any efert to fix my TV. Thanks for the help!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No benefit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coverage didn't work for me on this purchase. Both HDMIs went on my less than a year old tv and neither the manufacturer nor Geek Squad warranties could help me.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripp off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't able to get or use this warranty bc my TV wasn't covered then why make me purchase this they ripped me off
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2-Year Standard Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A waste of money dealing with these guys. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is not for me. I have been burned too many times now with warranty's not covering the most simple of damages
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy are the worst do not buy anything from bestybuy south bay
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money haven’t used but they push the protection plan at the store
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Will never purchase from best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant het a call back been weeks. Now past return time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Boooooooooooooo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had believed they would come to your home to fix your computer. Apparently not. I do not want to tear my desk top apart to have them look at it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One protection for 77” lg tv was only purchased Please remove this item if not for LG tv 77”
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really need to get this because i take great care of my tv but its great to have just in case
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
what is the reason for warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why one should purchase geek squad warranty. Call to have repair and wouldn't you know it. The problem is not covered by geek squad...
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your Geek Squad experience here. I apologize for any frustration with your Geek Squad Protection plan, as I understand the plan is primarily designed to extend coverage beyond the manufacturer's coverage as described through the plan page at https://goo.gl/ygEqK8. Our Geek Squad Agents at your local Best Buy or at 1-800-GEEKSQUAD (800-433-5778) are also happy to try and assist with any questions you may have around your protection plan.
Rated 1 out of 5 stars
Too much delay to solve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts and a month later I got the technicians to come to my house to fix my Sony 55. Phew!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend