Customer Ratings & Reviews

I would like to say that my experience with geek squad so far has been horrible. I have ordered my brand new LG CX OLED 55” 4K TV a few days ago and was scheduled to be delivered November 4th at 7am-1pm. Let me tell you that I wasted my whole day waiting for my “agent” to arrive with my product and not to mention how long customer service took just to hear my complaint and then proceeded to transfer me to geek squad and another long wait! I then checked my order status and it was canceled but then I received another email to schedule an appointment. This is ridiculous and I’m going to find a way to get a refund. I’m taking my business elsewhere!

Poor customer service would not honor warranty. Do not buy this, not what it used to be

Disappointment in this beautiful television was made worse by the demands of the TCL company to prove that their screen was breaking down after just a few months of use. They will not replace it, even though this is still a current model, and after I provided them with photographs and video of the problem, and stated that if the unit is returned in less than perfect condition in the box they provide, I will not even receive a refund. I will never buy anything of TCL again, despite favorable reviews on the Internet. Back to SONY for me!

If you buy this Tv -- Beware not of the product itself, but that of Best Buy and delivery!! It seems Best Buy takes the funds for said item and does not deliver the product when they claim or promise to as the appointment papers determine. Expect to have your whole life interrupted while they play games leaving you question (do they know what they are doing) I am sitting still waiting for my purchased 75 inch tv after they changed 5 appointments and still have not given me my tv. And not one time did any one of their representatives offer me a refund of the purchase price or offer me any kind of solution to the mess they caused in this buying transaction. By the way every representative I spoke to had issues with screaming children, cackling roosters and other very loud background noise and with people who had a hard time with the English language speaking and understanding it---- Buyer/delivery BEWARE!!!

Unfortunately my TV doesn’t always want to cut on , and it’s not a battery in the remote issue. The apps often lag at launch, despite having a direct Ethernet connection to my router. Very disappointed with this tv, but missed the ability to return, so I’m stuck with it for now.

DO NOT BUY MEMBERSHIP! The membership changed and they are ripping off loyal customers. I was promised that my TV would be covered for repair or replacement as long as I was a paying customer and now after 7 Years of paying they want to charge to look at it and charge to repair. so $1500 to pay maybe $300-400 more when new TV could be $600-900???????? ripoff of loyal customers

More of a headache then help, seemed they wanted to put you through so many hoops that you would just give up and buy new. Plus this only covers a bare minimum which they do not explain.

Arrived open box item...never rechecked..no remote no legs... what a sad business..not as advertised!!!

I think there protection plan is great. I always get it. The only reason Im giving it two stars is eveytime there TV's go on sale there protection plan goes up in price, and when it the goes back up in price again the plan goes lower. Have been watching this for awhile back and forth. So you never get a sale on the tv at all. The protection plan price changes all the time. KEEP YOUR PRICE THE SAME NO MATTER WHAT THE TV PRICE IS.

On or about July 1, 2018, I purchased a 65-inch Samsung TV (Model: UN65NU8000F). The Downey Best Buy sales agent told me that the 5-year protection would cover any kind of damage (water, physical, etc). In December 2022, my son hit the TV with his Mario Kart (and I also explained this to the Best Buy Chat support who said that I am covered). Unfortunately, chat support no longer allows you to save the conversation. A week later (or less), a Best Buy geek squad came out and said accidental damage is not covered. I also explained that the salesperson (7/2018) told me that any kind of damage would be covered. He told me that I need to make a complaint. I reviewed several "1 star" reviews on this page and others were lied to as well. I'm also a yearly total tech member.

needed a cheap tv fast. The volume on max is lacking. Dark scenes are terrible to watch. The tv brightness fluctuates on dark scenes. But for the money it's not a bad purchase. My parents are satisfied.

Bought this protection plan to cover my Samsung 65" QLED TV (a $2600 TV!) to the tune of around $500. What a huge mistake! Something went wrong in the TV after the original warranty expired (of course!) and a system board had to be replaced; twice. No joy; the TV still doesn't work right. I have been waiting for OVER 6 MONTHS without any resolution. I'm told the TV should be "junked out" and replaced by Best Buy. And all I'm doing is getting older waiting for that to happen. If you do buy products at Best Buy - and I'm NOT saying NOT TO - just PASS on the Geek Squad protection plan if offered. This my first time having to actually try to use the protection plan for a purchased product, and it has been a TOTAL JOKE from the get-go! I believe they are trying to wear me out, hoping that I will just give up on the idea, and walk off with my hard earned money, while doing NOTHING! Save your money.

Not worth the money at all. I was told to get it in case damage to product and found out they had lied about the warranty. They upsell to make more money

My geek squad delivery was scheduled for a Saturday between 2-6. I got a text message at 12:30 saying the delivery was en route. I got another around 6 saying that the ETA was 6:27. The delivery never showed up and got rescheduled for several days later with no explanation. Nobody called to explain what happened, and I was unable to get an explanation from the two different agents I spoke with. They also were unable to reschedule for the next day or to cancel the order, despite this being a $4,000 order. Terrible customer service.

Bought 16ch cctv system. Needed help on 3 bnc cables. 800 # for geek squad told me to call local store to see if cctv was an option in my area. After I called the local store, I held for 15 mins for geek squad. She didn't know what cctv was and had me hold for another geek squad tech. He eventually told me to call the geek squad 800 #. To avoid these circles, I now started a live chat, when I got out of the questions, I explained all of this. He told me to call the 800# again and ask them for cctv service. I explained the circle and that's why I'm here. He retyped to call. I asked him if he could liaison the call to help the situation and get me an answer to my original problem. He said since he is live chat support he doesn't make calls. I never had my problem solved. This is my first and last experience with geek squad. I plan on returning the 2 contracts and using the refund to get the remaining 3 bnc cables finished. I told him what a joke this was and he just typed back from the script. I had to screen shot it I was in disbelief.

Brought this tv and a sound system and was supported to have delivery snd installation was delivered by two guys who could not speak no english and now tell me i have to pay extra to install and set up why do thry lie to you i am disabled veteran and iam tired of this stop lying

Unhapywith Geek Squad and Timely responsexxxxxxxxx

Never got to use the warranty my tv blanked out 1 year after my warranty expired.

It’s useless, even with a Best Buy warranty. I got a CyberPowerPC which crashes when I play any video game and can’t hold a Bluetooth connection at all. I bought the warranty and it only covers hardware not software. And in order to run a diagnostic to figure out what’s wrong with my computer (whether it’s software or hardware it’s $100) whether you have a warranty or not. So do not buy the warranty because you will still be spending at least $100. It’s a waste of money. Geek squad is way too expensive and not worth the money. Go somewhere else. Unless you pay their ridiculously expensive membership it’s not worth it

I would like to give zero rating for this product. It has been confirmed by Best Buy that I would have receive my TV on time (6th December 2022) and ending up with so many harassments while asking for help from Service center executive. The authority has delayed to deliver the item causing false delivery promises to my order after confirming that they would deliver by x,y,z dates. My order has been delayed by Best Buy multiple times and certainly after long waiting almost by 25 days delayed post ordering the item, they stop responding with no justification. It was so frustrating and harassment of my time giving false promise of delivery by Best Buy. I didn't have that satisfactory level of dealing the product with Best Buy. This is not acceptable and not the way of handling customers. It was very disappointing and not acceptable at all.