Customer Ratings & Reviews

purchased 5 year geek squad coverage. tv stopped working and they sent out agent vendor, so far answer on fix or replace and tv doesn't work. have spent hours on phone and chat trying to find out status and still no response, only excuses. promises to call with the update from chat agents have not been fulfilled. unhappy with this.

This has a terrible picture. Huge mistake to buy but bigger to have thrown away the box. Now I’m stuck with it. Stay away from this TV and spend a little More to get a product worth putting in your home.

Felt like employees were trying to push this is on me by mentioning problems that could happen if I didn't get it. Not too sure those things will ever happen though.

This is probably one of the worst TVs I've ever had. The picture is constantly stuttering no matter what settings I have it on, even letting it stay on for a while to let it "warm up" changes nothing. With the settings, they change by themselves all the time, whenever I turn the TV on the settings are different, and some of them are even grayed out, so why give me the option to change something if they are locked at what it is set to? Even the wifi connection is bad on here. My router is right under the TV on the same stand, and it is constantly buffering or dropping quality when I'm trying to watch anything. The only redeming quality was the sale price of $300, but that doesn't matter since I'm returning this peice of trash as soon as I can. Even the phone support was bad, the person I had on the phone was very passive aggressive and did not seem like they wanted to help me.

The five-year protection plan is a scam. I Purchased the five year plan but it really only applies after the first year manufacturers warranty so it's really 4 years. Totally and completely misleading. The first year you have to go through the manufacturer. The representative made it sound like there would be no questions asked and it would be easy Peezy. Not the case.

AWFUL picture! Worked fine for about a week. Blurry for many seconds while it tries to tune itself to the channel of your choice, and blurs with any slight motion. I don't know how LG can claim this is a 4k HDR TV...it just cannot be correct. I have two older LED TVs bought in 2010 and 2013 that outperform this LG by leaps and bounds. You have to buy a "magic remote" separately in order to program other devices to a single remote. Sound does not match up to movement of actor's lips no matter how much you play with the settings. Wish I could return this TV to Best Buy but box was disposed of already.

This is just a review for Best Buy. I couldn't even get to plugging in the TV and use it, so I can't review the TV. Best buy gave me scratched up TV and claimed that it was in excellent condition (open box). That too it is scratched up from inside the screen, looks like a manufacturing defect and not a bad handling case. They should not claim such thing as excellent condition in the open box category. I wouldn't buy such scratched up screen for more than 500 dollars. Certainly not the 980 dollars I paid for it. And now I got to rent a pickup again to return this huge TV.

Two reasons: 1. I have had nothing but problems with the one I purchased and I keep getting the run around. It will lose cable channel reception when other tvs in the house do not. It shuts down on the cable side while the internet channels work. OR, it will work on the cable side but the apps (Netfix, YouTube) freeze up. 2. Sony has used the covid 19 issue to shut down their tech support. You can not even speak with a tech. This is a smoke screen - they could have the techs work from home as millions of other support people do. It's BS. I'm still fighting with Best Buy and it's been 3 months. NEVER,EVER AGAIN!

Very good picture, but had the tv 3 weeks and locked up twice in two weeks. The first time it locked up it was off and would not respond to remote or hard buttons on back of the set. The Second time it locked up the tv was on and would not respond to remote or hard buttons on back of tv.

Best buy customer service is horrible. Dont buy open box. Got the tv with no accessories no power plug / no control. Was told go to the store and they will fix issue. Went to store was give a cord and made to purchase a remote if I wanted one. Let it be tgat it said open box excellent condition, you would think that would come with it.

Whats sad is best buy is using roadie to deliver their products I waited the whole day yesterday for my 50 inch t.v for the very rude driver to come she didn't give me a chance to come open the door she left with my product and stated she'll come back in the morning shes been ignoring me hasn't responded ill never order from bestbuy again

Had to go into the store (Willow Grove) and they did not know what they were doing. Had to call Geek Squad from the store to get the issue resolved

I paid for it and never used it pay for it and never used it

Geek squad keeps sending out a third party repair shop to fix our washer. Twice a geek squad had to come a fix what the third party broke. We have a 5 year plan. with 2 years left. We have been waiting on parts for weeks at a time. We now have the same problem for the 3d time and they say only a geek squad guy can call it a lemon. So they can't come for 2 months. How am i supposed to do wash? We have bought everything from best buy, computers appliances tv's but we are done! Talked to geek squad again today and they started yelling at me. I am considering throwing it out. I don't know what to do. This has been a problem since last year! Every time they fixed it it has never worked right but then takes forever for them to come again. Seriously who wants to go to a laundromat for months when you own a washer?

Had TV less than 30 days and noticed a dead, shadowing pixel. Opened chat with Support. Speny 30 minutes, uploading pictures, reveiwing info only to be told to contact Best Buy at which point chat was immediately closed. No chance to ask anything. Call Best's typical phone help to be told it was a Mfg issue. Called Ruko, spent 15 minutes talking, was to be sent to tech support. Waited 5 minutes and call was dropped. Time to look at anything BUT a Roku TV.

I may have not purchased it if I had realized that Levano computers had a longer manufactures warranty. At least I have additional coverage.

Was misinformed that this will fix physical damages since manufacturer warranty does not cover physical damages. Pointless to have this coverage.

I have been a loyal Insignia TV owner for over ten years and this is my 4th TV of this brand but there is something seriously wrong with this TV, THE OFF-GASSING CHEMICAL SMELL IS UNBEARABLE even with the window wide open and room air filters running. I’m not sure what went wrong but when I looked at the 1000s of reviews I noticed that this is not an isolated issue. Many others have mentioned waiting days or weeks and the smell remaining. I am returning it immediately but please Best Buy, this is your house brand. ..please address is quality control issue. Now I have to buy from another brand and spend extra money.

This is fraud. We purchased a 55" TV and purchased the Geek Squad Protection Plan. While under warranty, the TV stopped working. Best Buy does not allow the TV to be brought into the store for a warranty claim. And, the Geek Squad technician called on the day of the scheduled warranty visit and said that he would charge us a $125 service call in order to come out and evaluate the warranty claim. They will not follow the terms of the warranty that they sold. There should be a class action lawsuit over this unfair trade practice.

never actually used them but probally was a good option for open box items