Customer Ratings & Reviews

TV doesn't do what I require it to do. Bought this TV as a replacement for my Vizio, thought this TV had easy bluetooth connectivity. No, this TV requires additional work to make Bluetooth work, this TV doesn't easily broadcast, you have to download an app on the phone and TV to get casting to work. Youtube casting from the YT app doesn't work, TV doesn't register under any generic casting app, has to be specifically a casting app that works for the Fire TV. If you are using this TV for streaming on a basic site like Hulu or Netflix from the TV sure. But don't expect to broadcast videos, movies, or youtube videos from your phone without it being choppy, to work at all. Save the money and get a different brand.

Hopefully, I would never have to you this. I got it as a back up if anything does happen. I was worth the money

We recently had an issue with our dryer. We have the 5 year protection plan that we purchased. Corporate will not repair even though parts are available through the manufacturer because apparently Best Buy is not authorized to do so. Instead, they want us to take a replacement, one less than what we have and pay additional money on top of that. Talk about a rip off!!!!!

worthless. of no value. xxxxxxxxxxxxxxxxxxxxxxxxxx

5TH year anniversry the TV keeps shuting off. I thought a 5 year plan was great but 11/25/2021 on it's 5th anniversary it won't work properly and the warranty is gone 8 days after... never got to use it. Hows that for predictive marketing. Now what?

This TV is the worst! It wouldn't ever go to set up instructions. Powered on and just kept cycling through different colors . Remote with batteries in it correctly wouldn’t even turn it on or off. I unplugged and tried 5 times before boxing it up and returning it. Westinghouse wouldn’t pick up their phone. I called and was put on the never ending loop of “ your call is very important to us” for 20 minutes before I hung up and boxed this dud of a TV back up for return. DON’T buy this unless you’re 100% certain you’re not getting an already returned TV. This box was not sealed with tape and I feel Best Buy may have just given me a returned broken TV. Waste of my time to pick up with curbside pick up only to HAVE to go into store anyway to return. NOT Happy.

Attaching the legs, screws are small and dark; space is so deep you can't see in without a flashlight; I had to feel my way in to screw them in. I popped a muscle trying to screw the legs on. Set up is horrible! Screen is stuck on Webpage Not Available. Online help, Amazon fire tech answers with zero help how to fix it. You search online to find how fix it and then watch a video! Horrible experience. If I was able to pack it back up, then I'd be taking it back.

Geek Squad Protection is completely useless if the item is an "installed" item (like a wall mounted TV or Home Theater system.) The Geek Squad Protection customer service rep ALWAYS answers that the only way to get a repair is to "bring the item to the store." Hard to do with a 55" wall mounted television with speaker system. They are rude and unhelpful, and will eventually either cut you off or transfer you to the manufacturer without telling you that is what they are doing. In all cases they disregard their obligation to come to your house to do the repair.

This TV is trash! The day after the warranty expires the tv is acting up. It won’t turn on, I can be watching tv and then it switches to Netflix or Hulu out of nowhere. I can be on Hulu and it stops and brings it back to tv. This product was a waste and I’m mad at the best buy service rep over the phone that recommended me this tv! He knew is was horrible!

I’ve had my brand new Sony for almost 4 years and now. Then came the power supply problem, and after googling solutions to this problem I found this is a common problem for Sony TV’s. It worked great till this 4th year… R.I.P.

NOT for 4K gaming. The sweet spot aas 1440p but still doesn't process textures well. Not for me. Ok for streaming though

It helps to offset a manufacturing issue or a case of mishandling.

Pretty tacky that Protection Plans do not qualify for rewards points!!! I guess my $249 is invisible.

- LOW CONTRAST LEVEL, IF INCREASE MORE COMING TO WHITE - LOW COLOR SATURATION - MAXIMUM SHARPNESS, BUT PICTURE SAME - HDMI CONNECTION LapTop Win10 WITH TV - PICTURE HANG-UP, MAYBE SAMSUNG DRIVER NO GOOD. - I HAVE 2 LG LED TV - NO THIS PROBLEM, MAYBE NEW UHD SAMSUNG SYSTEM NO GOOD

We had problems with our 70 inch Samsung tv and when I called I was told to unplug and plug back in , which we did and to no avail. I thought we had purchased a plan that if the tv was over 40 inch they would come and fix. We were told to bring it in as they didn’t have anyone who could come and work on it. Now the plan is gone and although I never called back due to the fact that I was so angry it is out of warranty and the sound is controlled by a sound bar as the tv itself has no sound. This was a waist of money

Samsung tv are horrible. Geek squad is worse! I can’t stand them. Stayed on the line and was approved for an exchange then Adam at a1581394@bestbuy.com had me send a picture in just to disapprove me. Very disappointing and wasted over an hour of my time. What’s the point of paying for protection if you don’t honor broken screens. Insurance is such a scam!

Ok for the price. Uhd and HDR doesn't work for most movies and shows through streaming services on the TV. Overall a fairly disappointing tv.

My washer has been broken for a month and a half and they have done absolutely nothing to fix it. Buy a warranty with the manufacturer not with Best Buy. They are not interested in actually replacing or fixing the unit. I have been kicked around by phone people in India and Latin America and no one is actually doing anything to help

Do not buy this protection plan. They are completely incompetent and have cancelled my appointment almost 3 hours into my scheduled window on two different occasions. They can't find the parts, don't know how to organize themselves as a reliable business. They tell me they didn't receive the part but then the manager calls to say they have it so nobody should have cancelled my appointment. And this has happened twice in the exact same manner with not even an apology.

Dropping my review to 5 stars since this tv has terrible connection issues. I have high speed mesh Wi-Fi throughout my home. Connection should not be an issue