Customer Ratings & Reviews

SO FRUSTRATED. Remote for tv intermittedly fails. Geek Squad phone lines leave me on hold for hour at a time w/o resolution. Filed BBB complaint and Best Buy’s reply was simply ‘call Geek Squad,’ case closed. Used YouTube to find partial fix. Geek Squad is a costly, empty promise.

Make sure to keep your broken items , it does not cover if you throw out the item ,

I got this open box. upon inspection at the store I noticed visible dents and fingerprints all over the screen so I refused pick up. somehow those clowns still marked me as picking up the product and I had to dispute the charge with my credit card company

Was so excited about the TV. Hired someone to take the other one. Hired experts to unbox it and install it. When we turn it on, the screen is cracked in several places. What a disappointment. On the phone with customer service who tells me I have to call back in 24 hours. Unbelievable. All the money spent for this hassle.

Hoping to never have to use this product, but felt it was worth the price.

So far the Geek Squad has not been able to fix anything I had on sight.

I called one of their reps regarding the calibration of the TV. All in all the rep was rude and condescending. I repeatedly asked to talk to his supervisor and he refused saying he needed my account info before he could proceed. I gave him the info and requested again that I speak to his supervisor. He became belligerent and started questioning me why I wanted to talk to the supervisor.. After several attempts he hung up on me. This after a 10 minute hold to talk to someone. I complained to Best Buy and all they said was "I'm sorry to hear about an unpleasant experience you've had with one of our Geeksquad phone agents. I understand that can be disappointing. I'll be happy to take note of your concern." That was it, this coupled with the fact the hold times in contacting them can be as much a half an hour, I definitely won't be buying that again.

I just bought this tv a week ago, and just randomly keeps turning off… am refusing to return it cuz i think its an amazing tv, anybody know why it does this?

DO NOT BUY THIS TV! Color is washed out and you see very bad blooming on the edges of the TV because it is an edge lit TV. Why does Samsung even still make edge lit TV's. I have a TU7000 from 2020 and it was back lit and the color is beautiful and there is almost no blooming on dark scenes on that TV. Samsung has gotten cheap and I will never buy a Samsung product again!

Waste of money. Doesnt cover anything the manufactures warranty doesnt cover. The cost to fix the tv is equivilant to the price of a new tv. OTR truck driver and someone cracked the corner of tv while on the road, geek squad came looked at the tv and quoted me $1800 to replace the screen. Another option they gave me was to buy a new tv. You get nothing for spending the extra money, other than losing extra money on top of the price of the tv is something happens to it.

By using credit card "Rewards" earned to purchase items, you can no longer use the price match guarantee. Even if your rewards used on a purchase is only a small fraction of the cost you are no longer eligible. Seeing how electronics are always in flux, you would be much better not using the best buy card. In my recent situation it cost me $300 dollars, which I could have received had I not used my earned rewards on this purchase. I will not be using Best Buy for any future purchases. Disgusting company policy!

Sadly the extra protection warranty does not cover accidental damage on televisions. Basically it’s an extended warranty. Extremely disappointed I had tech come to my house and tell me my warranty did not cover a cracked screen even after when I called and started the claim online they said it would be covered. Been a long time total tech member and have spent countless thousands at Best Buy, but never again.

I bought a warranty for my TV through best buy geek squad. TV broke and I needed to get it repaired. Best buy gave me an 8 hour window of service (12-8pm). They told me that the tech would call me 30 min before servicing. NO CALL NO SHOW!!!! Completely blew me off and never called me once. I called customer service and asked to speak with a supervisor, and was told the supervisor was too busy to talk. UNREAL!!!! THEY DONT CARE ABOUT THEIR CUSTOMERS.....RUN AWAY!!!

I bought Geek Squad protection for our TV but when it broke it wasn't covered. I chatted online & explained what happened. They told me to take it in to the local store so I did. Only to waste a drive & a wait in line to be told that accidental wasn't covered. 1. I would have NEVER bought the warranty had I known that. 2. I would not have wasted my time driving out there. They were very rude & could care less. It only covers pixels going out & things like that. What a joke. Don't waste your money

Purchased in Feb of 24 over an lg as we own 3 other Samsungs. Just 1.5 months in and it’s being serviced. Screen went black, sound still works, light on bottom blinks. Called Samsung service and tried all the reset tricks with no luck. Of course it’s past its best buy return period. Will be seeking another brand for future purchases.

Extended Warranty? You think you are getting additional 2 years on top of 1 year manufacture warranty. Not so, warranty is total 2 years. Of course, it stops working right after 2 year mark. No picture. should have bought the one I wanted, Samsung only going forward.

Regret, regret regret! Unless your'e a Google lover (major personal info sharer), this is not for you. Can't switch between broadcast tv & Hulu without major effort. Regret, regret, regret!

This is not a warranty, it’s an extended return period to give you store credit. All the talk about replacing with same model or next one up are lies. They offered me a tv far worse specs then the one I had. Save your money

I bought an open box version of this product, and recently found the number of hours the TV has been turned on (deep in the menus). MY "OPEN BOX" TV HAD BEEN ON FOR OVER 4000 HOURS. Was likely a store display for over a year. This is NOT open box, this is fraud to pass this item off as almost new. Respond, Best Buy.

I bought this with my Sharp 4k TV at one of the bestbuy in-store locations. They said this plan would take care if my TV is damaged and would help me with fixing or replacing the TV. The TV's remote got damaged and when I reached out to them, they said this is not covered. If a small remote is not covered after paying some $60, I'm not sure if other things like screen damage are covered. I would definitely save my money and not buy this next time.