Customer Ratings & Reviews

Made the mistake of buying a TV and did not put the extended warranty insurance on it sure enough after two years later TV went out and and had to buy new one and this time I got the extended warranty on it just incase

My Geek Squad agent, Tayson, was on time and knew exactly what he was doing! Great job, Thank you!

By far my favorite service! They are always nice and helpful. I've just upgraded to Total Memeber

We had black lines on our Samsung TV so we called and they arranged for us to have a new TV delivered and installed and the old one taken away. It's based on current value so we ended up choosing a larger 4k Sony and just paid the difference. Customer service was really easy to work with.

Originally bought the 2-year for my LG CX OLED, but came to the conclusion that the 5-year is a waaaay better deal and value! Especially if you buy an OLED, you’ll have some peace of mind if it ever gets burn-in.

I've had the Geek Squad protection ever since I bought my last PC and keep renewing it when due. I don't use it very often but it has really paid off to have it when I did need it. They always have the answer!

Piece of mind to have in case with any issues. Great electronic products coming out every day but harder to fix need a AV TECH for these new electronics.

it’s ok i don’t understand it. you can only use it if you bought it in the store

I love my Geek Squad service! If I have a question, they are always so polite and knowledgeable. To know my TV is protected gives me peace of mind. I recommend the Geek Squad plan for any device that needs a little extra protection.

Simply the best service from online reps to in store resps. They are here to help and they have done so many times.

I had to use the plan on a defective TV. I brought the old TV in and left with a brand new one. The whole thing to half hour, probably because I couldn't decide which tv to get.

I've purchased this for previous items and it is a must for the cost.

Trust me it’s worth getting this covered. When my other Samsung tv needed to be replaced, they came to my house and took care of everything.

The Geek Squad at Best Buy in Montebello are the great. Fast delivery, friendly service and very knowledgeable.

WE LOVE our usual tech - all of them are great! They always make sure we understand what's wrong and what they're going to do to fix it.

TV is great, quality of images, feels like a more expensive tv

I usually dont get the protection for anything, but since I saved so much money on the open box item I decided to get the protection so for whatever reason my gf TV will be repaired or replaced with little to no hassle. and since its added to your account dont really need to keep receipts since they can look you up in the system.

due to the impending circumstances that happen on a daily life - it is always good to be safe - I have had issues in the past and if it was not for me having this extra protection - I would be in sad shape - I always get the protection even if I keep the item for 10 years - it may happen down the line

Peace of mine to have this coverage for a few more years.

Love having the option to purchase Geek Squad protection on my purchases. They are knowledgeable and if they can’t fix it they will exchange it or give you a refund.