Customer Ratings & Reviews

Great support and great service. Fast installation.

Not needed 2 weeks waited for delivery And wasn't happy with the tv

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

Love the tv. Great picture. Not a fan of off the voice commands but other than that’s it’s great.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

The additional insurance is always good to protect your purchase specially, if it’s a large one

Based on previous purchases for different items, I didn’t hesitate to get this for my Tv. Actually I get the geek squad protection for all my purchases at Best Buy.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Glad I purchased the 5 year protection plan because I don’t think it’s that good of a tv.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

I like to purchase the GS service along with the items I buy at Best buy just in case...and I have used them.

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

I've never had a problem with their protection plans. Amazing customer service, I'd recommend for tvs in particular since sometimes they come wonky from factory.

I luv interacting with geek squad. And its worth the money to have geek squad protection.

never had any issues and they treat customers with the upmost reapect

The Geek Squad service was very professional and very good at explaining how everything works outstanding job

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

Fortunately I have not had to use this particular purchase but have used it on two previous TVs purchased from Best Buy and it was simple and trouble free.

Vivian was a wonderful tech. She had my tv up and running in no time.