Customer Ratings & Reviews

It is worth every penny. You should not purchase anything without Geek Squad protection.

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

The techs are great polite knowledgeable the ins is well worth it as these days nothing last 5 years or longer so your gonna use it well worth the money and peace of mind would definitely recommend the geek sqaud

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle

if there’s ever a problem within the five-year warranty if they can’t fix it or there is no part available they swap out the TV for a brand new one no problem the following year model you just have to pay for another five year warranty. Can’t say anything more better for Best Buy will still be a customer.

I mean, it's good to protect your items, support is great. Do your research.

Got this for my TV and i have no doubt I have nothing to worry about.

expensive for the item bought, I dont know why they want me to write at least 5o words, when 5 did it, so I had to write this extra meaninless information to meet their quota!

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

I have not needed to use Geek Squad but it is nice to have peace of mind knowing if anything happens they have your back.

Your crazy if you spend money for a nice tv or other items and do not protect it! The Geek squad is the way to go!

I always het protection plans for items especially TVs. Ive used Geek Squad and theyre great.

Gives me great peace of mind on my new tv, I’m not afraid about breaking it

If you can, I recommend getting Geek Squad protection on electronics such as tv's. A few years ago, I purchased a smart tv for my son and had it for about a year before it completely went kaputt. It always had issues toggling properly through the apps and would sometimes take ten minutes switching from one app to the other. Luckily, I did purchase Geek Squad protection and was able to get another tv since there was no way of fixing that one. We went with a different brand and have had no issues since.

Outstanding coverage!!!!! You can't ask for anything better than coverage like this!!!!!

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

The best warranty on the market hands down. I'll always purchase Geeksquad service with my products and has never let me down once. The customer service is excellent and i've never had one issue.

The best investment to protect my led tv and best of all the price.