Customer Ratings & Reviews

I have not yet had any issues but just knowing that I purchased the protection plan is a huge piece of mind!!!!

Anytime i have an issue they resolve it, good value to

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

The agents handled all of my needs and concerns. Agents always courteous and professional.

Great product to buy if your buying new electronic equipment. You have a piece of mind when you have this.

Live this tv. I have no problem with the sound like others have and I'm 65. I love being able to watch Amazon Prime on the tv and how easy it was to hook up to my WiFi etc. Picture is great and you can't beat the price

Have not used them for this purchase yet. Had Geek Squad from a former purchase and like them.

I like the geek SFSU’s warranties because if any of my electronics break they replace them! It’s that simple!

WHEN YOU GET A WARRANTY YOU HOPE YOUR PRODUCT WONT BREAK BUT IF IT DOES BEST BUY WILL FIX OR REPLACE THE ITEM

Best Buy’s protection plan last longer than the regular warranty’s and will replace defect Item

Never do a purchase without it! I’ve skipped it a couple of times and have always regretted it!

I needed this for my daughters computer. It keeps me from getting a virus.

I do not regret getting this. It’s been very helpful so far. It’s a little pricey but worth it.

Such a simple process, installers we're courteous, knowledgeable and cleaned up after themselves.

I got this service because I used it the past for a laptop I previously own and the service was great. Imp sure I may need it for my Television

Geek Squad Easily available to answer questions, give support per the warranty

Always get protection incase your device malfunctions.

Geek squad is good really good you geeks squad if you buy it if not it well cost you

Love how you can get protection plan on almost any items.

Geek squad is the best and have fixed many issues I have had over the years. Don't leave Best Buy without it.