Customer Ratings & Reviews

Have only hardtop call but was assisted with professional.

Would not purchase an expense item without having a extended warranty and the price was right.

The staff was great in helping me purchase this. I have not used it yet and hope I don't have to

Great for when you need them. Luckily I have not needed them recently.

The sales rep highly recommended adding this package to my purchase.

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

Always a must hands down. Never bought a single tv witjout this and its saved me nore times than i can count

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

Great to have this just in case something goes wrong. I bout it and the one time I used it my tv died got money back. I forgot about the warranty I had but got an email to renew or it will expire!! That’s how I got $$ back! Just for that reason alone I bought another warranty!

It’s a great protection plan, customer friendly and

The service and support is excellent and Work They are very compliant and perform their work very well

Best service you can get only from Geek Squad with high quality

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

Good price and I know my devices are protected in case something happens.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

Really nice tv, small but I love it, I love the pictures and views

The geek squad is my go to team for everything. I buy all my products at Best Buy and cover it with the geek squad full protection plan

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.