Customer Ratings & Reviews

gives me piece of mind to know I got backup when I need it

My air conditioner I was not able to get a refund or repair for it

I never had this protection before I’ll update if I need to haha

They stand behind their service. Very professional and punctual.

The agents are always at service when I stop by the store & ask questions.

This is the best protection you can get for your money

MY HUSBAND LOVED THIS PROTECTION PLAN SERVICE. GOT TO HAVE

definitely recommend it and I used it couple times already. Great service and support.

Use the service for everything I buy at best buy...would not go with out the coverage...

Good, easy to install, quick delivery, excellent service, great sound and picture

Warranty is the best thing to get for any device or even appliances.

Protection plan does provide a piece of mind for future repairs

Great long term tv insurance to solve any internal issues with it

When I call Geek Squad is there. Services are impeccable and reliable.

I haven't had to use it yet but I know if/when I do Geek Squad will be there.

Haven't had to use yet so my review is based on others with this service

We have geek squad to fix any of our electronics. Love them

Will coming handy i will tell you that! Gotta have it.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Always get the Geek Squad Protection. Getting something fixed is a breeze.