Customer Ratings & Reviews

I'm glad that Geek squad offers protection plans. I do hope that we won't need it for this purchase but it's nice to have.

In case the TV we purchased had any problems we wanted to make sure we were covered

Always good to have some extra protection. It was good when I had to use it. They were prompt and pleasant.

Awesome price and next day best buy emailed me my protection plan so i have it on record even if I lose my receipt. Nice job!!!

Same as before I love knowing that my Devices and Appliances are protected.

perfect I love thank u for everything I am so grateful

I didn’t get anything installed, however this added coverage is always good to hsve

Good Value. GEEK guys are always quick, efficient, courteous, and helpful.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Never know when the thing will fall apart get a virus so we’ll worth

I value my purchases, and I like the peace of mind that they are being protected under the extended warranty

We love the tv for our daughter. Works well!! Do recommend it.

Geek Squad protection is the best thing you could buy for any item your looking at

Good value for pricing. Gets the job done for it’s intended use

I almost didn’t buy this coverage but I’m glad I did. They were able to handle my issue without hesitation!!

Protect your device by buying this service so you don’t have to worry about it

Great to have, have not needed to use it! Hopefully I will not have too!

Since i bought a budget brand tv i wanted peace of mind. With this best buy plan i am good for five years

answers all questions and gives options polite and helpful

I haven't needed this so I can't say how well it worked out but I would assume it would replace my product as stated.