Customer Ratings & Reviews

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

Hope do not need but just in case never know when it may

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

They really help to save my laptop the glass was broke . They repaired in a timely manner

I have had a previous geeks Squad plan and when my TV had issues they handled it in a timely manner and gave me the cost of the tv back since it could not be fixed

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.

Have used Geek squad protection before and never has an issue.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

Always always always buy the Geek Squad protection plan when buying anything that has to do with electronics, kitchen or car stereo from Best Buy. These plans help insure that you can always get help when something happens or goes wrong.

I do buy coverage on items. The only thing that bothers me is that the first year, the coverage is actually covered by the manufacturer. So your paying of "two years"really only gives me 2nd year coverage. At least that's the way I understand it.

I'm glad I bought the service plan on my Sony TV. It stopped working and I replaced it with a Samsung almost for free. I was very happy about that!!! I wish the remaining years of the old plan could transfer to the new plan, but they don't.

Great tv, our kids love gaming on this tv, sound quality is also good.

I always always always get protection. I have a little one, plus pets, PLUS accidents are bound to happen more often when you DON’T have protection. So far Best Buy protection plans have helped tremendously, especially on my child’s tablet.

When it comes to buying expensive electronics, I have learned to add the option of additional warranty protection. It's cheap when added at the time of purchase, and it gives me peace of mind to know I'll get prompt and professional service conducted in my home. The Geek Squad Protection option is a great value.

I always purchase a geek squad protection plan but I hate the exaggerated price, specially on protection plans for video game consoles, laptops, TVs and other expensive products, please lower the price and a lot!

Great experience every time I go to bestbuy satisfaction

Great experience every time I go to bestbuy satisfaction

I like the service I like the fact that I feel comfortable knowing that all my items are protected and also getting TV mounts in, not having to worry about doing the hard work